Event Operations Manager

This role is based at the Bugis Junction Towers office. 

The Event Operations team for Tech Events at Informa Festivals is the backbone of our world-class technology event portfolio, ensuring flawless execution of premier B2B events that connect technology professionals across the globe. Our team manages the operational excellence behind major tech industry gatherings like London Tech Week, Black Hat and Africa Tech Festival. 

We are looking for an Event Operations Manager to join our Tech Weeks Operations team. Reporting to the Director, Event Delivery (UK based) this role will be primarily focused on supporting the efficient and creative delivery of Asia Tech x Singapore and Africa Tech Festival. 

Key Responsibilities & Accountabilities

• Support the Asia Tech x Singapore Operations Lead in all aspects of operational delivery of the event; from concept to planning and then delivery
• Ensure problem free planning, build-up, open days and breakdown for the event in full collaboration with event suppliers
• Support management of the operational budget in partnership with the Operations Lead, Head of Show Operations and the finance team
• Provide operational advice and assistance to the sales, content and marketing teams working with them to ensure their onsite requirements are flawlessly delivered
• Work in partnership with the Operations Lead and the procurement team to ensure procurement of suppliers achieved for full event requirements
• Ensure effective control and monitoring of health and safety standards at the event
• Continually provide the best possible customer experience for our sponsors and delegates
• Coaching and supervision of junior team members as required

This list is not exhaustive and there may be other activities you are required to deliver. 

Skills, experience & qualifications required

• Minimum of 3 years proven large-scale international event experience at operations manager level, essential
• Health & Safety training including IOSH qualification, preferable
• Strong planning, prioritisation and implementation skills with focus on detail
• Able to think creatively and come up with bespoke ideas
• Negotiation and financial/budget management skills
• Ability to work in a high-performing, fast paced environment
• Works well within a team
• Self-motivated, accountable and sets own goals
• Good communications skills and great customer service
• Patient, calm and composed under pressure

Special requirements

• As this role supports events and teams across different time zones, alternative/flexible work hours will be required, as necessary
• This role is essential to onsite delivery so it is necessary that the successful applicant is able to travel, including but not limited to United Kingdom, South Africa and United States of America.

We believe that great things happen when people connect face-to- face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. 

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.