JOB DESCRIPTION:
Our engagement is to merge two ServiceNow instances into a new third instance due to a recent merger and acqusition. We are starting the enagagement with needing resources skilled in the follow modules/platforms.
1. CMDB/Discovery
2. Ldap/Access Setups/AD etc
3. Demand/Agile
4. Service Catalog / Portal
5. Event Management
6. ITSM
Requirement:
o Implement and configure ServiceNow Event Management solutions to meet business requirements.
o Monitor and manage event data from various sources to ensure timely and accurate incident detection and resolution.
o Develop and maintain event management policies, procedures, and documentation.
o Collaborate with IT operations and other stakeholders to integrate event management with other ITSM processes.
o Analyze event data to identify trends, patterns, and potential issues, providing recommendations for improvement.
o Ensure the reliability and performance of the ServiceNow Event Management module.
o Provide training and support to end-users and other team members on event management processes and tools.
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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