ETRM Support Analyst

Serve as a subject matter expert (SME) for the Endur ETRM system, providing hands-on support, analysis, and operational stability across the trading technology landscape.

The role ensures timely issue resolution, reliable End-of-Day (EoD) execution, and high-quality user support for Front Office, Product Control, Risk, and Operations teams — contributing directly to efficient and controlled trading activities.

• Investigate and resolve L1/L2 incidents and service requests
• Provide on-site support to Front Office, Product Control, and other stakeholders
• Analyse and troubleshoot complex ETRM-related issues
• Recommend and implement approved fixes or workarounds
• Collaborate with developers and project teams on sustainable solutions delivered as L3 or project work.
• Maintain documentation for end users
• Identify and propose performance and stability improvements
• Participate in testing, release validation, and post-implementation support

• 2–5 years experience supporting ETRM systems (Endur expertise required)
• Strong understanding of trade lifecycle processes (Front to Back)
• Hands-on experience with Endur configuration, workflows, and troubleshooting
• Basic familiarity with SQL, OpenJVS scripting, or other Endur integration tools is an advantage
• Excellent problem-solving and stakeholder communication skills

• An international environment and workforce with ca. 60 nationalities, with a commitment to respect, diversity and integrity  
• Career growth and development at one of Switzerland's Top Employers
• Highly competitive remuneration system, above-market earning potential via our unique performance-based bonus schemes, reflecting the value we place on dedication and results
• Work in a flat organizational structure with best-in-class industry experts, promoting individual ideas, rapid decision-making, and high accountability
• A rapidly growing company entering new markets globally and expanding its asset portfolio worldwide, with substantial investment into green energy (renewables) assets  
• Benefit from international career opportunities and internal mobility within our 17 globally located offices
• Engaging annual company events, from group-level teambuilding to local entity events and festive celebrations
• Top-notch office facilities