Escalations Engineer

Job summary

The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from DigiCert’s technical organizations (e.g. Technical Support, Validation, and Operations)

This position is the key liaison between DigiCert’s Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written + verbal communication skills.

What you will do

• Troubleshooting, and providing fix hints, at the code or database level
• Implementing tools for both internal and external customers
• Reviewing new products usability, supportability, quality, and documentation

What you will have

• Bachelors Computer Sciences Degree or equivalent
• Fluency in Japanese reading and writing
• 3+ years of Backline Support and/or Software Development experience
• Experience in supporting applications on Linux, Windows, and mobile platforms
• Experience in developing algorithms
• Experience in PKI
• Knowledge of the TCP/IP protocol and Web development
• Experience in RDBMS/SQL
• Knowledge of Web Servers, VPN, Network protocols and hardware/software integration
• Excellent problem solving/analytical skills
• Excellent written + verbal communication skills, as well as technical presentation skills
• Ability to work well both independently and as a team member

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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