Role Purpose: Responsible for managing IT service delivery for one or more SAP platforms / services. Responsibilities includes:

Service Management: Manage the total scope of IT delivery (Cost, Quality and Time)

Relationship Management: Maintain good relationship with Syngenta Stakeholders
Supplier Management: Manage and build sustainable relationships with Strategic Partners
Driving KPI’s for the service with Vendors.

Scope (Key Accountabilities)

Should have knowledge on business process and its mapping in SAP for anyone of the area - Finance, Procurement or Manufacturing
Should have good knowledge on SAP Applications like ECC, APO, BW, MDM along with Integrations - SAP PO, BODS, SAP HCI
Should knowledge and understanding on SAP Basis and Infrastructure mainly on Public Cloud
Should be able to become bridge between application and infrastructure teams
Accountable for their area of responsibility, operating and improving services and compliance in alignment with global policies and standards
Drive Service Management leading to SLA achievement and high level of customer satisfaction
Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
Owns regular service performance (platforms and suppliers) dashboard reporting on KPIs and SLAs/OLAs
Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
Incident, problem, escalation, configuration, release and capacity management
Compliance with all Internal and External Audit observations
Smooth transition of projects into production. Achieve run stabilization within 2- 3 months
Build a healthy and working relationship with key stakeholders
Identify and drive service improvements effectively
Connect with business facing stakeholders to understand the improvement areas and drive them

Qualification, Experience & Critical leadership capabilities

Overall 8- 10 years of IT experience, of which 4--6 years of professional SAP Global Service delivery/ management experience
Computer science, engineering or technical related degree
ITIL V3 experience (certification desirable)
Technologies: SAP Applications (SAP ECC, BI, SCM, Integration)
Working experience on S4, CFIN, BW4 HANA, cloud computing is an advantage
Should have Functional knowledge, in at least one stream (Eg: Finance, Procurement, Manufacturing)
Should have worked in DevOps setup and have clarity on DevOps and Agile methodologies
Should be well versed with Public Cloud infrastructure and how SAP operates in Public Cloud
Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
Solid experience in client facing and managing outsourced partners
A Team player with a collaborative attitude, proactive and ability to work under pressure

University degree (Bachelors) in a commercial/ business or technical/IT subject

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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ERP SAP Global CP Platform Lead

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