Own complex ERP launches and mentor others while using AI tools to improve implementation strategies, driving efficiency in a fast-paced eCommerce environment.
We’re hiring an Implementation Consultant to own Fulfil’s most complex ERP launches and help shape how implementations are run at scale. This is a hands-on, high-ownership role for someone who has done this before and knows where implementations fail, how to prevent it, and when to make hard calls. You are accountable not only for your own projects, but for raising the standard of delivery across the team. You own outcomes, mentor others through real work, and help turn experience into better systems, playbooks, and guardrails.
Location: Miami, FL (in-office 5 days per week)
Type: Full-Time
Travel: Up to 50% across North America & UK
Expected Start Date: Immediately
Lead High-Complexity Implementations
Lead large, multi-workstream ERP implementations from discovery through go-live and stabilization
Own multiple concurrent projects while prioritizing risk across a portfolio
Act as escalation owner when implementations become blocked, ambiguous, or off track
Own Execution Strategy
Define and maintain execution plans as the source of truth for scope, sequencing, risks, and tradeoffs
Make judgment calls that balance speed, correctness, and long-term scalability
Identify recurring failure modes and drive structural fixes rather than one-off workarounds
Deep Discovery and Solution Design
Perform fit-gap analysis and design scalable Fulfil solutions grounded in real operational constraints
Translate messy, real-world operations into clean system architecture and execution paths
Be the Point of Accountability
Serve as the owner that merchants and internal teams rely on for clarity and direction
Set expectations early, surface risks clearly, and say hard things before they become launch blockers
Step into struggling projects and stabilize them to a successful outcome
Mentor and Multiply Impact
Mentor Implementation Associates and newer Specialists through live project work
Model strong judgment, ownership, and decision-making under pressure
Codify learnings into playbooks, templates, and guardrails that improve future implementations
Partner Cross-Functionally
Work closely with Sales, Engineering, and Merchant Success on complex deals and handoffs
Provide structured feedback based on repeated merchant pain points and implementation realities
Support high-risk accounts and executive escalations when needed
Be On-Site When It Matters
Travel to merchant locations for complex cutovers, workshops, and go-lives
Lead on-site execution with confidence and authority
Represent Fulfil as a trusted operator and not just a software vendor
5 to 8 years of experience leading ERP implementations, operations consulting, or complex SaaS deployments
Have led multiple end-to-end ERP implementations through go-live, including high-complexity or high-risk launches
Proven ability to own outcomes across several concurrent projects
Strong systems thinker with a deep understanding of how order, inventory, fulfillment, and accounting workflows interconnect
Comfortable being the most accountable person in the room when things go sideways
Trusted communicator who can lead merchants, challenge assumptions, and influence internal teams
High ownership with low ego and a willingness to step in wherever needed
Comfortable giving and receiving direct feedback
Willing to travel and work on-site when it materially improves outcomes
Implementation Consultants are expected to use AI as a force multiplier, not a crutch. You will:
Use Fulfil’s internal AI tools to pull historical context, configurations, and prior launch learnings
Use AI to draft, refine, and standardize execution plans, risk logs, and post-launch summaries
Feed learnings back into shared templates and guardrails to improve future implementations
Use AI to analyze technical documentation (EDI specs, API docs, partner guides) and surface risks early
Have led ERP implementations involving native accounting or financial modules
Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations
Have mentored teammates in prior roles
You prefer well-defined problems and fixed playbooks
You want to manage implementations rather than own outcomes
You are uncomfortable getting into details such as data, workflows, and edge cases
You avoid difficult conversations with merchants or internal teams
You need a consensus or perfect information before moving forward
You see on-site work and travel as a burden rather than a way to do better work
You are looking for a low-variance role with predictable days and narrow responsibility
This role rewards judgment, curiosity, and accountability. It is not for everyone, and that is intentional.
Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.
We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.
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What It’s Really Like to Work at Fulfil
We’re building the ERP that fast-growing eCommerce brands actually want to use, which means we’re taking on entrenched enterprise software with a small, intense team.
Big Tech and VC-backed startups are 400-horsepower engines running at 25% efficiency. They have bloated teams, endless meetings, six months to ship a feature. At Fulfil, we’re a 200-horsepower engine running at 100%. We’re bootstrapped, profitable, and growing steadily. No permission layers. No “alignment meetings” about alignment meetings. Everyone ships everyday.
The work: You’ll own meaningful problems with direct customer impact. Our customers run 24/7 operations across time zones, and when they’re launching on BFCM or scaling from $10M to $100M, they need us to move fast. That urgency flows downstream. This is high-intensity work with real consequences.
What high-intensity actually means:
Most weeks are 45-55 hours; peak seasons (BFCM, major launches) hit 60+
Occasional off-hours calls with our distributed team or for customer launches
Long days (10+ hours) aren’t uncommon
The work doesn’t pause even if we try to protect your focus time
What you get in return:
Real autonomy over execution (we measure impact, not facetime)
Ownership of problems that matter to real businesses
Unlimited PTO we actually want you to use (we’d rather you rest than burn out)
If you’ve ever felt like you’re capable of 10x more than your current environment allows you to output, that’s the gap between your potential and your actual impact. Fulfil eliminates that gap.
You’ll thrive here if: you’re the type who gets energy from building something that matters, want ownership over outcomes vs tasks, are open to receiving regular, direct feedback in public Slack channels from multiple people, and like moving fast without red tape.
This isn’t for you if: you need a strict 40-hour boundary, prefer structured oversight, or want work to be a contained part of your life.
Paid Time Off
Unlimited PTO we actually want you to use (we’d rather you rest than burn out)
Fulfil builds a modern ERP platform designed specifically for high-growth eCommerce brands, seamlessly integrating order management, inventory, accounting, and more into one solution. By simplifying complex operations, we help merchants like HexClad and Ridge Wallet turn their business processes into a competitive advantage.
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Implementation Consultant Q&A's