Equipment Support Technician (CNC Maintenance)

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview

The Equipment Support Technician supports preventative maintenance, advanced troubleshooting, and repair of production and assembly equipment, including CNC machines and electrically controlled systems, at the Palmer, MA site. This role requires strong electrical and mechanical expertise to diagnose and repair equipment involving controls, motors, sensors, and safety circuits. The technician will have extensive knowledge of machine rebuild practices, preventative maintenance, electrical troubleshooting, and teardown and rebuild methods used on IMI’s machinery. The primary objective is to maximize equipment uptime, safety, and lifecycle performance.

Work Environment: On-site (Palmer, MA) 

Key Responsibilities

• Develop and execute preventive maintenance programs for production and assembly equipment, including CNC machines and automated systems.
• Diagnose and repair electrical and mechanical failures, including PLCs, motor controls, sensors, drives, HMIs, wiring, and safety circuits.
• Troubleshoot and maintain machine control systems and electrical panels in compliance with safety and electrical standards.
• Respond to emergency equipment breakdowns and perform effective root cause troubleshooting to restore operations quickly.
• Lead and support Total Productive Maintenance (TPM) activities to reduce downtime, scrap, and equipment losses.
• Collaborate with Engineering on electrical upgrades and control modifications, automation improvements, and new equipment integration.
• Determine when internal repair versus OEM or contractor support is required for complex electrical or mechanical issues.
• Coordinate and oversee contractors performing machinery installation, electrical troubleshooting, and equipment repairs.
• Manage and maintain critical electrical and mechanical spare parts inventories, including drives, motors, sensors, and controls.
• Fabricate or modify mechanical components to print tolerances when feasible to support equipment repair and improvement.
• Document equipment changes and ensure electrical schematics, drawings, and maintenance records are accurate and current.
• Train operators and technicians on proper equipment use, electrical safety awareness, and maintenance best practices.
• Proactively identify and implement equipment reliability, safety, and productivity improvements.
• Participate in site Kaizen and Lean initiatives focused on equipment performance and operational excellence.
• Ensure full compliance with OSHA and IMI health, safety, and environmental requirements, including lockout/tagout and electrical safety.

Critical Competencies for Success

• Ability to prioritize and manage multiple tasks in a fast-paced manufacturing environment.
• High school diploma or equivalent required; technical certification or apprenticeship in electrical, industrial maintenance, or mechatronics preferred.
• 8+ years of industrial equipment maintenance experience, with strong electrical troubleshooting and controls capability.
• Hands-on experience with PLC-controlled equipment, motor drives, sensors, relays, and industrial electrical systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
• Working knowledge of OSHA electrical safety and lockout/tagout requirements.
• Basic proficiency with Microsoft Word and Outlook.
• OSHA industrial safety certification preferred.

Pay range:  $32 - $37/hr

Within the range, individual pay is determined based on skills, experience, and qualifications as they relate to the job requirements. In addition to base salary, this position is eligible to receive a variable incentive pay component. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. 
What IMI Can Offer You

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs. 

See below for a general overview of our amazing perks and benefits:

·       Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share

·       Best-in-class 401K plan with zero vesting and up to 6% contribution matching

·       14-week maternity leave at full pay following one year of service (Adoption benefits are equivalent)

·       4-week paternity leave at full pay following one year of service (Adoption benefits are equivalent)

·       Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups 

·       PTO, encompassing inclusive holidays 

·       Career Development opportunities (IMI’s ‘Catalyst’ Program)

·       Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.

·       Mental Health and wellness programs to support you and your family

·       Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform

·       Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee

·       Free financial advisors, webinars, and classes through Charles Schwab

·       Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.