The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Roles and Responsibilities:

Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
- Collecting, accurately documenting and resolving client trouble tickets and requests
- Participating in after hours on-call rotation
Leads application build for their areas regarding Epic Upgrades. This includes:
- Nova Note Review
- Nova Note Build
- Unit testing, application testing and integrated testing
- Supporting the go live in a command center setting
Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
Mentors junior analysts on Epic build
Builds strong relationships both with the client and their peers
Other duties as assigned

Required Skills and Abilities

Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
Ability to troubleshoot tickets, manage projects, and critically think
Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

Active Epic Inpatient (ClinDoc) certification
Additional Epic Certifications are a plus
Bachelor’s Degree and/or equivalent work experience
Minimum of 2 years of healthcare experience

Work Location and Travel Requirements:

This position is 100% remote

Work from home requirements are:

Ability to work independently and efficiently from a home office environment

High-speed internet service
Work in a distraction free workplace

Determining compensation for this role (and others) at Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Highspring believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure to be between the range below. The individual may also be eligible for a variety of bonus and financial incentives based on individual and company performance.

Base Compensation Range

$70,000—$100,000 USD

Epic Analyst -Epic Clinical Documentation (ClinDoc) Analyst

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