Enterprise Monitoring - Senior Consultant

We are looking for an experienced Enterprise Monitoring Senior Consultant, with particular experience with Azure monitoring. You will lead the assessment, analysis and design of strategy and implementations of observability, monitoring and operations systems to support our enterprise customers.  While we seek an individual with broad monitoring/observability tool experience, this role will also be part of our ServiceNow IT Operations Management (ITOM) practice.  This will provide an opportunity to provide and grow knowledge and skills at the intersection of monitoring systems and the ServiceNow suite of solutions, including event management, discovery, service mapping, CMDB and AIOps. 

Responsibilities:

• Define standards to Monitor and support applications in the Azure Cloud environment using SCOM, Azure Monitor, and other relevant tools.
• Utilize Azure SaaS and PaaS knowledge to establish monitoring baselines to troubleshoot and resolve issues.
• Integrate Azure Monitor alerts with ServiceNow event management to ensure timely incident response.
• Demonstrate hands on experience with implementations of the core suite of ServiceNow ITOM applications (Discovery, Service Mapping, Event Management)
• Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Collaborate with cross-functional teams to resolve complex application and infrastructure issues.
• Develop and maintain documentation related to monitoring processes, procedures, and troubleshooting steps.
• Continuously improve monitoring and support processes through automation and optimization.

Desired Skills:

• 5+ years in monitoring using Enterprise monitoring tools, such as Dynatrace, New Relic, Datadog, Splunk, Broadcom DX NetOps, IBM Tivoli or similar.
• Experience with SCOM and Azure Monitor for application and infrastructure monitoring.
• Strong knowledge of Azure IaaS, SaaS and PaaS.
• Experience and certifications in ServiceNow ITOM Event Management, and ideally also in Discovery and/or Service Mapping. 
• 5+ years in support of infrastructure technologies, across cloud, networking and platforms. 
• Enterprise Monitoring integration experience, with familiarity of technologies such as JSON, REST API, and yaml.
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Location: Remote

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.