Enterprise Customer Success Manager UK&I

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

One of the world’s largest food companies has already chosen us. Now the challenge is to scale that partnership successfully across Europe.

As an Enterprise Customer Success Manager, you will be responsible for leading the onboarding, implementation, and rollout of one of Choco’s most strategic enterprise partnerships. Your role will ensure structured activation, strong cross-functional coordination, and successful adoption across markets.

You will be the operational driver of this partnership: aligning internal teams and enterprise stakeholders, navigating a complex global organization, and ensuring successful rollout execution that enables long-term customer success and supports future expansion opportunities.

What You’ll Do

• Own the onboarding and rollout program for one of Choco’s most strategic enterprise customers- to start.

• Drive structured implementation and adoption, ensuring milestones are met and delivery stays on track

• Establish the custom operating structure for enterprise onboarding, including governance, rollout cadence, and stakeholder alignment.

• Coordinate global, regional, and local stakeholders across the customer organization

• Orchestrate internal and external cross-functional collaboration across Product, Tech, Customer Success, Sales, Operations, and market teams.

• Translate complex enterprise requirements into clear and executable actions for internal teams

• Identify risks, manage dependencies, and remove blockers before they impact adoption or customer growth.

• Build scalable enterprise onboarding frameworks including templates, reporting structures, and rollout playbooks

• Ensure implementation and ongoing success supporting long-term customer value, retention, and future expansion opportunities
  

What You Bring

• 6-8+ years of experience in enterprise customer success, enterprise delivery, program management, or consulting or enterprise delivery roles

• Proven experience leading complex enterprise implementations or rollouts

• Strong ability to manage multi-layered enterprise stakeholders across large organizations.

• Experience coordinating cross-functional teams across Sales, Product, Tech, Operations, and Customer Success

• Ability to bring structure to complex or ambiguous enterprise environments

• Strong communication skills and credibility with senior stakeholders and executives

• Commercial awareness and understanding of how implementation success drives retention and expansion

• Intrapreneurial mindset and comfort operating in a scale-up environment without heavy internal processes

• Fluent English (C2 level)

Why Choco

• Career defining impact- own the rollout of one of Choco’s most strategic enterprise partnerships starting day one.

• Help build the playbook for how Choco delivers enterprise onboarding and implementations

• Work directly with leadership on high-impact strategic initiatives

• Help scale a partnership with one of the world’s largest food companies across Europe

• Join a mission to digitize the food supply chain across Europe

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.