Responsibilities
Own executive relationships across enterprise accounts, from site-level operators to senior operations and business leaders, acting as a strategic partner in robotics adoption.
Drive customer outcomes and ROI, aligning Tutor deployments to customer business goals (throughput, labor efficiency, uptime, etc.) and ensuring measurable value realization.
Manage complex deployments and programs, including multi-site rollouts, stakeholder alignment, and long-term success planning.
Serve as the voice of the customer, translating operational insights into actionable feedback for product, engineering, and operations teams.
Lead cross-functional coordination across support, maintenance, engineering, and GTM teams to proactively resolve issues and improve system performance.
Own account health and risk management, proactively identifying risks, driving mitigation plans, and ensuring long-term retention.
Identify and drive expansion opportunities, partnering with Account Executives to grow deployments and deepen customer relationships.
Build scalable processes and playbooks for enterprise customer success as Tutor expands its footprint.
Requirements
5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or similar customer-facing roles in a B2B environment.
Experience managing enterprise or strategic accounts, including navigating complex stakeholder environments.
Strong systems thinking and technical curiosity; comfortable operating at the intersection of software, hardware, and real-world operations.
Proven ability to drive outcomes and influence without authority across cross-functional teams.
Excellent communication skills, with the ability to engage both frontline operators and executive stakeholders.
Experience managing complex, multi-threaded customer engagements or deployments.
Comfortable operating in fast-paced, ambiguous environments with evolving products and processes.
Willingness to spend time on-site with customers to deeply understand operational environments.
Nice to haves (zero or more)
Experience with robotics, automation, hardware, IoT, or operational technology.
Background in warehouse, manufacturing, or industrial environments.
Experience scaling customer success processes in a high-growth company.
Exposure to multi-site enterprise rollouts or program management.
Interest in robotics and the future of physical AI.
Why This Role Is Unique
Own some of Tutor’s most strategic customer relationships, shaping how robotics is adopted at scale in real-world operations.
Work at the intersection of cutting-edge AI and physical systems, where success is measured not just in software metrics, but real-world operational impact.
Be a key player in defining how enterprise customer success works for robotics, building the playbook from the ground up.
Operate in a highly cross-functional role with direct influence on product, engineering, and go-to-market strategy.
Join during a period of rapid growth, where your impact will directly shape both customer outcomes and company trajectory.
