Drive onboarding and adoption strategies for enterprise clients, impacting hundreds of businesses and millions of end-users, while collaborating with cross-functional teams.
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool
Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Perplexity builds an advanced answer engine that leverages large language models to redefine how users search and interact with information online. Targeted at enhancing browsing experiences, the company is at the forefront of AI-driven knowledge tools, making it easier for people to discover relevant answers swiftly and effectively.
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Enterprise Customer Success Manager Q&A's