About Us
Keelvar was founded in Europe’s largest AI research lab by a team of computer scientists and engineers specialising in AI, optimization and game theory applied to strategic sourcing. Keelvar is an award-winning, category leading, global sourcing optimization and autonomous sourcing vendor, optimising over $200bn+ in spend annually. Our mission is to help procurement teams globally to scale sourcing excellence. Keelvar is powered by unique artificial intelligence, designed by our category experts, to deliver significant savings and operational improvements for global enterprises.
Role Overview
The Enterprise Customer Success Manager (CSM) is key to sustaining our business by ensuring a successful relationship is built and sustained with clients. Working alongside colleagues in Ireland, Germany and the US, the Enterprise CSM will focus on surprising and delighting Keelvar’s customers by assisting them with using Keelvar’s SaaS products to their full potential.
Responsibilities
- The Enterprise CSM will focus on high-touch and high-value enterprise accounts getting to know our customers and develop key relationships with them.
- Lead the discussion,definition and implementation of enterprise success plans.Identify areas of improvement with all customers and putting measures in place to increase satisfaction.
- Link the value of Keelvar with customer business objectives and value-based outcomes. Demonstrate understanding of the customer - their business, opportunities, challenges, goals, and overall data maturity. Engage executive and SLT sponsors proactively in your account.
- Building and maintaining relationships with key enterprise stakeholders, understanding their business needs and objectives and considering expansion opportunities.
- Drive the onboarding and change management process for our customers and work on increasing the global adoption of our products and services.
- Act as our customers' first point of contact and be an advocate for their needs.
- Work to mitigate churn and drive engagement and renewals.
- Mentor the CSM team.
- Be a Keelvar expert and be able to answer any questions about our products. Conduct training sessions and short demonstrations.
- Collaborate closely with the Sales and Marketing teams to drive growth.
- Work closely with the Product and Engineering teams to share customer insights that inform future product developments.
- Other duties as assigned.
Your profile
- A minimum of 5+ years in a similar role, ideally with enterprise customers.
- Experience in working in a project management, sourcing, procurement or tendering role with a strong knowledge and understanding of procurement processes and methods.
- Excellent communication skills with the ability to build andmaintainstrong working relationships with customers, having a positive, customer first attitude with a desire to help them reach their goals.
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel is preferred.
Competencies:
- Core Competencies - Communication, Teamwork
- Role Competencies - Problem Solving, Customer Focus, Project Management
Why Us
Here at Keelvar, we are proud to be a remote-first organisation and we offer some great perks including:
- Competitive salary with a Series B backed, fast growing organisation.
- 401k - 100% match up to 5%.
- Medical, dental & vision insurance.
- 25 days PTO increasing to 26 after 3 years and increasing to 27 after 5 years.Plus a day off for your birthday.
- Flexible working hours with a positive approach to work - life balance.
- An inclusive, collaborative, innovative culture.
- Generous leave offerings including 2 CSR days.
- Technology that enables you to perform to your best
