Drive customer success by ensuring enterprise accounts achieve measurable value through effective onboarding, relationship management, and strategic execution.
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Hover is seeking a strategic and proactive Enterprise Customer Success Manager (CSM) to partner with our Senior Enterprise Account Executives (AEs) in driving success across our largest contractor accounts..
You’ll be responsible for owning customer outcomes pre & post-sale: driving adoption, retention, and expansion within a defined portfolio of enterprise accounts. Working within a pod model, you’ll operate as the execution arm of the AE, ensuring every initiative—whether implementation, product adoption, or executive engagement—translates into measurable value and long-term account growth.
You’re disciplined, data-driven, and thrive on ownership. You excel at building structure, creating clarity across complex workstreams, and driving predictable results.
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection.
The US base salary range for this full-time position is $140,000 - $173,000 with an OTE of $187,000 - $231,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Health Insurance
Comprehensive medical, dental, and vision coverage for you and dependents
Learning Budget
We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Remote wellbeing resources
We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Paid Parental Leave
We support work/life balance and offer generous paid parental and new child bonding leave
Paid Time Off
Unlimited and flexible vacation policy
Mandatory self-care days
A day set aside each month to allow employees to recharge
Hover builds precise, interactive 3D models of properties using proprietary AI and mobile technology, making it easier for homeowners, contractors, and insurance professionals to visualize, estimate, and manage property-related projects. By leveraging over a decade of real property data, Hover transforms the way users engage with their environments, answering critical questions about design and cost in just minutes.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Enterprise Customer Success Manager Q&A's