Enterprise Account Manager (Safety)

This role is part of our Youth & Recreational Sports division, which is comprised of technology platforms, such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

In this role, you will specifically support our SportsEngine platform and enjoy supporting customers and selling, this is the job for you. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.

Read on to learn what you will do to be successful in this role:

• Foster relationships with Enterprise Safety accounts and be a strategic partner for their Risk Management policy
• Ensure a strong partnership with the Implementation and NCSI Operations teams to onboard clients.
• Partner with marketing and product teams to address specific client needs and deliverables
• Hold regular account reviews with your territory and promote adoption of all Safety tools
• Be a industry expert in all Safety products and willingness to consult with all Enterprise accounts
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Act as a leader within the Account Management division, being open and willing to teach your peers
• Ensure that any statement of work (SOW) and service level agreements (SLAs) included in agreements are executed to or above customer expectations.
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Other duties as assigned

Basic Qualifications

• Excellent written and verbal communication skills
• 4+ years of experience in sales, account management, and/or customer service
• Strong work ethic with the ability to manage time effectively and drive growth within an assigned territory
• Proven ability to multitask with consistent, timely follow-through
• 2+ years of experience in the background screening industry
• Strong written and telephone skills required

Desired Characteristics

• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always overdeliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no “paved path
• Sales experience within software (SaaS) or web-based applications is preferred
• Experience using salesforce.com or similar CRM system is preferred
• A self-starter and problem solver, a team player

Additional Requirements: 

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-VERSANT worksite, most commonly an employee’s residence.
• Travel: Must be able to travel domestically for business meetings, training and team events as needed.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.  Salary: $65,000-70,000 + Commission

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.