Enterprise Account Manager

Job Title: Enterprise Account Manager 

Location: Must reside in the Chicago, IL metro area
 

About Us: 
Phigenics provides independent expert guidance and advanced technologies to our clients to improve the efficiency, effectiveness, and overall safety of water systems.  Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities.  Phigenics does not sell water treatment chemicals and is not biased toward any treatment technology or supplier.  

Position Overview: 
The Enterprise Account Manager serves as the primary relationship manager and trusted advisor for our largest and most strategic enterprise clients. This role is responsible for ensuring client satisfaction, driving account growth, and serving as the point of contact for all client-related matters. The ideal candidate has a strong background in account management, relationship-building, and strategic planning, with a focus on delivering exceptional client experiences and achieving revenue growth. 

Key Responsibilities: 

• Serve as the primary point of contact for enterprise clients, building strong, long-lasting relationships with key decision makers and stakeholders. 

• Identify opportunities for upselling, cross-selling, and renewals by deeply understanding clients' needs and aligning them with the company’s products or services. 

• Act as the voice of the customer within the organization, ensuring that client feedback is shared with internal teams to improve offerings and service delivery. 

• Lead contract negotiations and renewals, ensuring mutual benefit and alignment with business objectives. 

• Proactively address client concerns or escalations, resolving challenges promptly and maintaining high client satisfaction. 

• Partner with internal teams, including sales, product, customer success, and marketing, to deliver seamless service and meet client needs. 

• Monitor account performance, create detailed reports, and communicate progress and results to both clients and internal stakeholders. 

• Assist in the production of comprehensive Water Management Programs and manage water testing requirements for clients
  

• Understand Phigenics' Core Purpose, Core Values, and Company Strategy
  

• Participate in Water Management Team meetings  

• Understand building water systems and infrastructure  

• Understand water chemistry  

Qualifications: 

• 5+ years of account management, customer success, or sales experience, preferably in enterprise-level accounts. 

• Proven track record of managing and growing relationships with Fortune 500 or similar large-scale clients. 

• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients. 

• Strong negotiation and conflict resolution skills. 

• An analytical mindset with the ability to interpret client data and provide actionable insights. 

• Proficiency in CRM tools (HubSpot, Salesforce, or similar) and account management software. 

• Knowledge of [specific industry, technology, or product/service] is highly desirable. 

• Bachelor’s degree in STEM, Business, Marketing, or a related field. 

• Willingness to travel as required (up to 20%-30%). 

• A client-centric mindset with a passion for delivering value and success. 

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities,s and activities may change at any time with or without notice. 

**Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.