Who are we?
Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empowers organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.
Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.
Whatfix’s AI journey has been an exciting one - This story is deeply tied to the story of how technology itself has evolved.
It began with the software era, when enterprise applications first digitized core processes across industries — a $650B opportunity. Then came the cloud and mobile era, a $2.7T wave of transformation that moved businesses from on-prem to SaaS and unlocked anytime, anywhere access. It was in this phase that Whatfix was born — helping enterprises accelerate digital adoption by making software easier to use, easier to learn, and easier to extract value from.
Now we stand at the dawn of the AI era. Unlike past waves, this is not just another technology shift — it is foundational. AI is changing how work gets done, how decisions are made, and what skills are needed. The opportunity has expanded to more than $15 trillion, but it’s not just a software story anymore — it’s a labor story. Roles, workflows, and human-machine interactions are being rewritten in real time. And while AI promises speed and automation, it also introduces fragmentation, complexity, and a new kind of user friction.
This is where Whatfix plays a pivotal role. For over a decade, our DNA has been about empowering people to succeed with technology — not replacing them, but enabling them to thrive within it. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. At the heart of this is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.
This intelligence powers our entire product suite. Digital Adoption helps users get productive faster. Product Analytics uncovers friction and closes adoption gaps. Mirror allows employees to train in safe, simulated environments. On top of these, our embedded AI Agents supercharge creation, insights, and user guidance.
Our upcoming AI-first products are already creating a buzz in the market. Seek is an AI-native assistant that powers multiple enterprise use cases. Alongside Salesforce automation with “Seek for Salesforce Agent”, Seek also includes a conversational AI search tool that helps users find information faster in the flow of work. Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.
Our Mirror 2.0 helps teams practice real-world conversations using dynamic, AI-powered personas — whether it's sales, support, or compliance training. It is the world’s only System plus Role simulation with complete assessment to lead Gen AI simulation category.
The innovation that has gone into building these products has gained us 10 patents granted by the US patent office and we are already on our way to get a grant of 20 more patents with 2 specifically for the AI work we have done.
What sets Whatfix apart is our ability to combine breadth and depth. Unlike point solutions that either stay confined to one ecosystem or solve only for onboarding, Whatfix works across web, mobile, desktop, OS, and AI-driven apps — and supports the entire transformation lifecycle from planning to training to continuous improvement.
The velocity of transformation has collapsed. What once took years now happens in quarters. Enterprises can’t afford to rely on outdated change management models and multi-year roadmaps. They need to adapt at the pace of AI. And that is the story of Whatfix: bridging the gap between exponential technological change and human enablement, ensuring that AI becomes not just embedded, but usable, trusted, and outcome-driven for every employee, across every system, in every workflow.
Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:
These recognitions are matched by business performance:
About the role:
The Manager / Senior Account Manager position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing accounts in North America.
This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts, and driving these opportunities to closure
Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success
You will have experience participating in Value Engineering and Centers of Excellence exercises with enterprise Whatfix customers.
The success of this role means working closely with our customers and generating new opportunities in our existing enterprise accounts in North America.
Responsibilities:
Prospect within named existing accounts to generate pipeline, create opportunities, and close deals
Consistently deliver license and recurring service revenue targets in your assigned portfolio
Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team
Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
Collaborate effectively with sales engineering, business development, marketing, and product teams to build a pipeline
Proactively identify and resolve account success blockers that may arise
Qualifications:
3+ years of SaaS Enterprise Sales and /or Account Management experience with large US based companies (more than 1000 employees) with a proven ability to hunt for new opportunities
Experience selling to buyers from CRM, HR, Learning, and Development, Procurement, and/or IT for Software Applications managing complex sales cycles, and opening doors
Value-based solution selling ability and understanding of ROI and cost/benefit analysis
Consistent track record of over-achievement, exceeding quota, and high performance
Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer
Excellent communication, negotiations, and strategic thinking skills
Able to work independently and remotely from other members of your team
Ability to travel internationally as needed.
You would be an excellent fit for our team if:
You are a self-motivated, high-performer who can work with minimal oversight to get the job done
You’re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early
You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
You are passionate about using your experience and expertise to inspire the team.
What you will get to do:
The opportunity to script your success and growth path in a fast-growth Series C startup
Work with Sales and Product Marketing to develop new and leverage existing content
Work with some of the best talents from Silicon Valley and India
Deep knowledge of selling a SAAS B2B Product in a category-defining company.
Exposure to C-Suite professionals from some of the top SAAS companies in the industry.
Full-Stack learning of Sales tools.
Perks & Benefits (India)
Note:
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Enterprise Account Manager Q&A's