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Foodics

Enterprise Account Manager

Riyadh , Saudi Arabia
full-time

AI overview

Manage a portfolio of enterprise clients with 100+ locations, ensuring they effectively leverage Foodics' comprehensive suite of products and services.

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking an experienced Enterprise Account Manager with a strong background in SaaS technology and extensive exposure in the Food & Beverage (F&B) ecosystem. The ideal candidate will be responsible for managing a portfolio of businesses with 100+ locations, ensuring they leverage Foodics comprehensive suite of products & services effectively. This role requires a deep understanding of in-store POS systems, kitchen display screens, customer display & order status screen, self-ordering kiosks, table ordering, payments, and checkout processes, as well as backend functionalities including menu structure & recipes, inventory & supplier management, multi-brand support, and centralized online ordering channels.

What you will do💡

      • Client Management: Serve as the primary point of contact for enterprise clients, acting as their trusted advisor and F&B consultant. Understand client requirements, manage technical discussions, and address any issues related to system integrations, software functionalities, and support needs.
      • Technical Expertise: Demonstrate proficiency in discussing and understanding complex technical requirements, particularly related to ERP integrations, menu management, and operational workflows across various digital platforms (mobile apps, web ordering, etc.).
      • Relationship Building: Foster strong relationships with key stakeholders at client organizations, from IT departments to C-suite executives. Proactively identify opportunities for upselling and ensure client satisfaction to drive annual renewals and prevent churn.
      • Strategic Support: Collaborate closely with internal teams, including engineering, product development, customer operations, billing, finance, and marketing, to advocate for client needs, influence product roadmap decisions, and support the overall growth and success of client partnerships.

What Are We Looking For❓

    • Minimum of 5 years in a client-facing role within the software industry, preferably managing enterprise accounts in the F&B sector. Hands-on experience with POS systems, digital ordering platforms, and backend management solutions is essential.
    • Strong technical acumen with the ability to articulate technical concepts effectively. Experience in ERP integrations and software implementation projects is highly desirable.
    • Excellent verbal and written communication skills. Ability to convey technical requirements and solutions clearly and concisely to both technical and non-technical stakeholders.
    • Proven track record in project management, including overseeing complex implementations and ensuring successful delivery of services.
    • Team player with the ability to collaborate effectively across different departments and levels within both client and internal organizational structures.
    • Knowledge of SaaS business models and subscription-based service environments.
    • Experience with CRM systems  Salesforce is a plus.
    • Ability to travel as needed for client meetings and industry events.

What We Offer You❗

We believe you will love working at Foodics!

    • We offer highly competitive compensation packages, including bonuses and the potential for shares.
    • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
    • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
    • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Benefits

Perks & Benefits Extracted with AI

  • Learning Budget: We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
Foodics

Foodics, a Saudi fast-growing startup in MENA, offers a complete cloud-based Point-Of-Sale SaaS with tools that helps F&B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud.Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps.Founded in 2014 and headquartered in Riyadh,Saudi Arabia. Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt, with a culture retaining talents and promoting creativity and efficiency.Foodics, today is one of the most promising SaaS companies in the whole MENA. VisionTo become a leading Fintech and Software trusted partner globally, for retailers and sellers who wants to grow their business.MissionWe empower sellers with a comprehensive Point-Of-Sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.

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