Enterprise Account Management, Lead

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Role Description:

Enterprise Account Management Team Leadership: Manage and mentor a team of Enterprise Account Managers, providing guidance, support, and feedback to ensure their professional growth and success. Set performance goals, conduct regular performance evaluations and 1/1s, and implement strategies to enhance team productivity and effectiveness. Oversee and guide the team's efforts in building and maintaining strong relationships with merchants that produce $25M in volume or 25+ locations. Monitor client satisfaction levels, identify areas for improvement, and take proactive measures to address any issues or concerns.

Responsibilities:

• Demonstrates leadership skills and the ability to work in challenging environments. 
• Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.
• Develop and implement Enterprise Account Management strategies and best practices to maximize client retention, satisfaction, and revenue growth. Collaborate with senior management to align enterprise account management objectives with overall business goals.
• Continuously evaluate and improve account management processes, tools, and methodologies. Identify opportunities for automation and efficiency enhancements. Streamline workflows to optimize team productivity and deliver exceptional customer experiences.
• Provide strategic guidance and support to Enterprise Account Managers in upselling and cross-selling initiatives. Participate in merchant meetings, PBRs, etc. as needed.
• Use established metrics and key performance indicators (KPIs) defined for EAMs within the Salesforce Accountability Scores to track the team's performance. Regularly analyze and report on account management activities, revenue generation, client retention, and customer satisfaction. Present findings and insights to senior management.

Qualifications:

• Bachelor’s degree in Business or Information Technology fields. 
• Minimum of 5 years Account Management or relevant experience within the industry. 
• Payments experience and strong understanding of the Payment industry is preferred. 
• Strong understanding of hardware platforms and configuration methods is preferred. 
• Experience in hardware deployment and logistics is a plus. 
• We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.