Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.

This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.

Responsibilities

Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
Act as the primary point of contact and escalation owner for complex, high-impact accounts
Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
Proactively identify risks to account health and drive mitigation strategies
Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities
Translate customer feedback into actionable insights for internal teams to influence product and service improvements
Support enterprise merchants through complex operational, regulatory, and risk-related discussions
Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases)
Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech

Qualifications

7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
Direct experience working for a payments service provider, processor, gateway, or related financial technology company
Deep knowledge of e-commerce and card-not-present payment models
Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles
Experience operating within large, matrixed organizations and navigating cross-functional dependencies
Excellent communication and executive presence, with the ability to explain complex concepts clearly
Highly organized, proactive, and comfortable managing ambiguity

Preferred Qualifications

Experience supporting global or multinational enterprise merchants
Familiarity with API-driven products and technical integrations
Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms
Experience partnering with Sales on expansions while maintaining a customer-first mindset
Exposure to regulated or highly scrutinized merchant segment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Enterprise Account Management, Director

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