Engineering Operations Manager

Strategy Execution & Performance Management 

• Support Engineering leadership in driving strategic initiatives and ensuring alignment across engineering teams. 

• Translate engineering strategy into clear, measurable performance indicators. 

• Monitor progress against OKRs, identify risks and dependencies, and provide actionable insights to leadership. 

Planning & Delivery Governance 

• Coordinate and execute quarterly planning cycles in partnership with Product Management. 

• Facilitate cross-team planning, ensuring priorities, dependencies, and capacity are clearly understood. 

• Establish and maintain consistent delivery frameworks across teams (planning cadence, reporting, roadmap alignment). 

• Track major initiatives and ensure timely delivery by identifying blockers and escalating when necessary. 

Process & Operational Excellence 

• Drive continuous improvement initiatives through the identification of operational inefficiencies and implementation of improvements across engineering practices to support scalable and predictable delivery of product   

• Monitor and audit processes, tools and ways of working adherence to ensure widespread adoption and consistency across teams. 

• Ensure clear communication of priorities, decisions, and progress across teams and leadership. 

• Bachelor’s degree in Computer Science or Project Management or related field. 

• Knowledge, skills and abilities typically gained through 6+ years of experience in a combination of delivery management, program management, engineering operations or software development with at least 3 of those years in delivery management, program management, or engineering operations. 

• Experience supporting multi-team engineering organizations and coordinating complex initiatives. 

• Demonstrated experience implementing process improvements or operational frameworks in technology teams. 

• Strong understanding of Agile / Scrum delivery models and modern software development practices. 

• Comfortable working with engineering metrics and delivery data to drive insights and decision-making. 

• Excellent organizational and program management skills with the ability to manage multiple initiatives simultaneously. 

• Strong stakeholder management skills, with the ability to influence teams without direct authority. 

• Excellent written and verbal communication skills. 

• Team growth, engagement, and delivery velocity. 

• Percentage of teams adhering to planning cadence (e.g. sprint rituals, quarterly planning). 

• Percentage of teams completing planning on time with clear outputs. 

• Measurable improvements in productivity and quality metrics.

• Decrease in cycle time. 

• Decrease in defect leakage.