Engineering Manager

AI overview

Lead a small engineering team at Utility Warehouse, driving technical direction while balancing coaching and operational excellence to shape the engineering culture.

We work together. Your team and the people you will work with…

You’ll work closely with a small team of engineers, supporting both the technical direction and the people behind it. This role blends hands-on involvement with leadership, helping guide delivery while staying connected to the details when needed.

You’ll collaborate with product manager to shape priorities, balance new work with ongoing improvements, and keep the team focused and supported. You’ll also connect with other leaders across the organisation to share practices and help strengthen our engineering culture as we grow.

 

We deliver progress. What you’ll do and how you will make an impact.

As an Engineering Manager at UW you create clarity, consistency, and momentum in your squad. You set direction, ensure high standards in both delivery and quality, and balance short-term goals with long-term sustainability. You invest in people through coaching, feedback, and development, while fostering a positive team culture. You communicate effectively across levels, manage complexity, and continuously grow as a leader in order to enable your teams to do their best work. You will have the following responsibilities:

  • Technical Mastery: Take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy. You have a clear understanding of the engineering practices within the team and identify opportunities for improvement. You understand all of the technologies used by UW in your squad, and how they fit together.

  • Impact: Take an integral role in defining team goals and ensuring proposed work is aligned with them. You drive prioritisation within the team to best achieve goals. You push yourself and the team to achieve team goals.

  • Operational Excellence: Identify and put in place practices needed to ensure security and operational service level objectives (SLOs) are met. You coordinate with your squad — and others as needed — to ensure organisation-wide on-call coverage. You drive the squad to operational excellence, leading regular metrics reviews to ensure high coverage and performance

  • Planning & Delivery: Work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals. You identify risks and blockers early and work with stakeholders to mitigate them. You measure team performance so that you can continually improve it. You communicate team progress against OKRs, key performance indicators (KPIs) and other milestones to relevant stakeholders. You co-lead annual and quarterly planning for your squad.

  • People & Coaching: You ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed. You onboard, train, develop and coach your reports to facilitate their career growth. You participate in performance calibration and promotion reviews for your squad.

  • Business & Domain knowledge: Understand and communicate company, department, and pillar strategy and goals to your squad. You interact with stakeholders from across the business in order to provide insight and context to their teams.

  • Leadership & Culture: Teach our culture to others and foster a healthy dynamic within your team. You help to resolve interpersonal conflicts and gather, share and act on feedback. You effectively communicate company and department changes to your squad. With help from your manager, you raise the team's voice to senior leadership. You collaborate effectively with cross-functional colleagues, such as UX and data. You co-lead your squad with your squad's Product Manager. You ensure team expenditures (both OpEx and CapEx) are in line with budgets

We put people first. It’s all about you…

  • Technical Mastery:
    • Knowledge and experience in using Go, gRPC, GraphQL, Postgres and Kafka, Docker & Kubernetes, CI/CD tooling (GitHub Actions, ArgoCD), Terraform and cloud workflows.
    • Experience taking responsibility for technical decisions and aligning them with strategy. 
    • A clear understanding of engineering practices and ability to identify improvements.
  • Impact: 
    • Experience defining team goals and driving prioritisation to achieve them.
  • Planning & Delivery:
    • Ability to work with Product Managers to set OKRs aligned with company goals. Ability to co-lead annual and quarterly planning.
    • Experience identifying risks early and mitigating them. 
  • Operational Excellence:  
    • Experience identifying practices for security and SLOs.
    • Ability to drive operational excellence and lead metrics reviews.
    • People & Coaching:
      • Experience of managing a team of engineers.
      • Proven ability to onboard, train, develop, and coach reports, as well as. participating in performance calibration and promotion reviews.
  • Business & Domain Knowledge: 
    • Intermediate awareness of customer and market insights. 
    • Ability to communicate strategy to the squad.
  • Leadership & Culture: 
    • Experience fostering a healthy team dynamic and resolving interpersonal conflicts. 
    • Ability to collaborate effectively with cross-functional colleagues.

Possible Next Career Steps

  • Senior Engineering Manager
  • Head of Engineering

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry-benchmarked salary. We’ll share it during your first conversation.
  • Share Options and Save as You Earn scheme.
  • Flexible working — remote-first with access to hot desks across the UK and a central London hub.
  • Work-from-anywhere policy for up to 2 weeks per year.
  • Discounts on our services and a free Cashback Card.
  • Matched-contribution pension scheme and life assurance up to 4x salary.
  • Family-friendly policies designed to help you and your family thrive.
  • Discounted private health insurance, Employee Assistance line and free Virtual GP.
  • Belonging groups helping shape an inclusive future.
  • A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.

Apply here!

You’ve got this far… Hit apply — we can’t wait to hear from you!
Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat!

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Perks & Benefits Extracted with AI

  • Education Stipend: A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.
  • Flexible Work Hours: Flexible working — remote-first with access to hot desks across the UK and a central London hub.
  • Other Benefit: Discounted private health insurance, Employee Assistance line and free Virtual GP.

Hello, we're UWWe’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.About the role We've created a new role in our Finance team to take responsibility for preparing financial analysis and spreadsheet models for all areas of the business. Reporting to the Senior Finance Business Analyst, you'll work closely with the Group Forecasting Manager, Head of Finance and the CFO- it's a great opportunity to gain exposure to high-level financial analysis and decision making in a FTSE 250 business.This is a highly analytical role so you'll need to skills to develop and maintain complex financial models as well as understand the commercial levers that drive different parts of our multi-service business.What you'll doYou will be responsible for preparing and developing the commercial models across the business in Excel, liaising directly with senior commercial colleagues.  You will also have the opportunity to assist the Group Forecasting Manager with Group forecasting.About youFinancial modelling experience in Excel, building complex and bespoke commercial models. This experience will be likely to have been gained in the modelling department of a professional advisory firm, or within the business analysis department of a company.A commercial approach with an ability and desire to understand the drivers of the business in detail, and model the underlying dynamics accurately.Excellent verbal communication and interpersonal skills.Ability to communicate effectively and succinctly with people at all levels of the organisation.Be able to demonstrate initiative and be proactive in measures taken to achieve responsibilities, particularly driving consistent improvements to analysis and decision-making.Proven ability to work under pressure and to meet deadlines, whilst maintaining a high level of accuracy and focus. Crucially, a self-starter with an appetite to be hands-on.So why pick UW?We’re looking to double in size over the next 5 years so joining UW will accelerate your career. That’s not all, here’s some of the benefits you’ll get:An industry benchmarked salary that we'll share during your first conversation.Join in our success through a Share Options grant. You can also Save as you Earn.Hybrid working with 2 days in the office but we’re always open to a conversation about other working arrangements.Become a customer and save up to 30% on your utilities. We’ll throw in a free cashback card too so you can get even more bang for your buck!A matched contribution pension scheme & life assurance up to 4 x your salaryFamily friendly policies designed to help you and your family thriveWe take wellbeing seriously - As well as discounted private health insurance, you will have access to an Employee Assistance line and a free Virtual GP and regular health & wellbeing adviceBring your true self to work. Join one of our belonging groups and help UW shape an even more inclusive futureA commitment to helping you develop and grow in your role through a holistic approach to career developmentApply here !  If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now. 

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