About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
We’re looking for an experienced Engineering Manager (SDET) to lead and scale our Quality Engineering team at HighLevel. This is a key leadership role responsible for driving our test automation strategy, quality processes, and engineering excellence across our products.
You will lead a high-performing team of SDETs and play a crucial role in building a culture of quality-first, shift-left testing, and continuous improvement. You will be responsible for strengthening our automation frameworks, improving productivity through GenAI tools, and partnering closely with development and release teams to deliver world-class software with speed and reliability.
Requirements:
8+ years of overall experience in Quality Engineering
Proven experience managing and mentoring a large SDET team
Strong hands-on background as a Test Automation Architect, ideally in TypeScript and Playwright
Excellent understanding of test automation design patterns, CI/CD pipelines, cloud environments (AWS/GCP), and development workflows
Hands-on expertise with API testing, Performance testing (e.g., JMeter, k6, Gatling), and Mobile Test Automation (Appium or equivalent)
Strong believer in Shift-Left Testing, enabling early quality validation in SDLC
Demonstrated ability to set up scalable automation frameworks and increase automation coverage
Experience building testing infrastructure and pipelines for microservices or cloud-native applications
Exposure to streaming, content creation, or community platforms is highly desirable
Track record of scaling teams and processes in fast-paced product organizations
Passion for mentoring engineers, fostering technical growth, and promoting a culture of continuous learning
Enthusiasm for leveraging GenAI and AI agents to enhance testing productivity, efficiency, and intelligence
Responsibilities:
Lead, mentor, and grow a team of SDETs and QA engineers focused on automation, performance, and reliability
Define and execute the end-to-end test automation strategy across web, mobile, and API layers
Champion Shift-Left Testing and ensure integration of automated tests into CI/CD pipelines
Collaborate closely with Dev Managers and Leads to improve release quality, coverage, and speed
Establish benchmarks for automation quality, performance, and code standards across teams
Build and optimize frameworks in TypeScript/Playwright, enabling scalable test suites and maintainable automation infrastructure
Oversee release readiness, test planning, and quality gates for major product launches
Drive initiatives to improve test productivity using GenAI/AI tools, including intelligent test generation and analysis
Ensure strong coverage across functional, non-functional, performance, and security testing areas
Provide architectural guidance on testing strategy, tooling, and infrastructure
Inspire a culture of continuous improvement, innovation, and accountability within the QA organisation
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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