Engineering Manager - Rich Messaging & Provisioning Architecture

About Sinch
At Sinch, we power meaningful conversations at global scale. With over 147 billion interactions processed every year, our technology connects businesses to people across every mobile channel — SMS, RCS, WhatsApp, Viber, and more. With 4,500+ colleagues in 60+ countries, we are committed to building the most trusted, scalable, and innovative communication platform on earth.

We are strengthening our engineering leadership in Malmö and are seeking an Engineering Manager with strong architectural expertise and a proven track record in leading engineering organizations. This role combines people leadership with technical ownership — you will not only lead several high-performing development teams but also own the architecture and evolution of our provisioning platform, a critical foundation of our messaging business.

Role Overview

This is not a pure people-management role. As Engineering Manager, you will be both a strategic architect and a leader of leaders. Half of your focus will be on building and scaling world-class engineering teams, while the other half will be on shaping the architecture of our provisioning and messaging platforms to meet the demands of global scale, reliability, and security.

You will drive technical direction, make architecture decisions in collaboration with senior engineers and architects, and ensure provisioning systems integrate seamlessly with our messaging stack. Your leadership will ensure our teams are not only delivering today but are also building for the future.

Key Responsibilities

Technical & Architectural Leadership

• Own the Provisioning Architecture across the messaging domain, ensuring scalability, reliability, compliance, and automation.
• Define and evolve APIs, workflows, and data models for customer onboarding, provisioning, and lifecycle management.
• Partner with senior architects and engineers to design next-generation distributed systems running in the cloud.
• Provide technical guidance on microservice architectures, Kubernetes, Istio/service mesh, cloud-native design, and observability.
• Lead architectural reviews and make critical trade-offs balancing performance, cost, and scalability.

People & Organizational Leadership

• Lead and grow multiple engineering teams, ensuring alignment with product strategy and architectural vision.
• Build leadership capacity within your teams; mentor engineers and engineering managers to become future technical leaders.
• Foster a culture of technical excellence, knowledge sharing, and accountability.
• Own staffing, recruitment, and retention strategies for critical engineering roles.

Delivery & Execution

• Ensure architectural roadmaps are translated into actionable engineering plans.
• Balance short-term delivery of features with long-term architectural investments.
• Proactively identify and mitigate risks in mission-critical, high-availability systems.
• Maintain close collaboration with product management, security, compliance, and business stakeholders.

Requirements

• Education & Experience
• MSc in Computer Science, Engineering, or equivalent practical experience.
• Significant experience leading engineering organizations (50+ engineers, ideally across multiple teams).
• Track record of driving architectural evolution in large-scale distributed systems.
• Technical Expertise
• Deep knowledge of distributed systems, high-throughput transactional platforms, and global-scale SaaS/CPaaS.
• Hands-on experience with AWS or other cloud platforms, Kubernetes, and service meshes.
• Strong software engineering background (Typescript, NodeJS, React, Go, Java or similar), with ability to engage deeply in system design.
• Solid understanding of provisioning, identity management, and API-first architectures.
• Strong knowledge of security, compliance, and data protection requirements in telecom-scale systems.
• Leadership Skills
• Proven ability to grow and scale engineering teams while retaining technical depth.
• Excellent communication skills; able to bridge between executives, business stakeholders, and technical leaders.
• Fluent in English (Swedish a plus).

Nice to Have

• Experience with telecom provisioning systems or carrier-grade high-transaction platforms.
• Knowledge of messaging protocols (SMS, RCS, WhatsApp, etc.).
• Prior experience balancing architecture and people leadership in a high-growth SaaS or CPaaS company.

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. 

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: . No matter who you are, we hope you find an exciting path forward - hopefully with us!