Engineering Manager, Merchant Health Experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Merchant Health Experience Team’s mission is to provide Stripe’s Enterprise customers with personalized, real-time and actionable data and insights on the health, status and performance of their Stripe’s accounts, Stripe’s systems and services, and Stripe’s network partners. The team owns Stripe’s health alert infrastructure and machine learning models to support real-time alerting, dashboards, actionable insights and service performance reports. 

What you will do

• Recruit, coach, and develop a team of exceptional engineers.
• Lead the development of Stripe's health alerts, extending their reach to cover a wider array of Stripe's product areas and users.
• Cultivating a culture of engineering excellence, innovation, and continuous improvement
• Drive your engineering team towards exceptional technical quality, reliability, scalability, and operational excellence. 
• Provide hands-on technical leadership to your engineering team across multiple areas, including architecture, design, code reviews, quality assurance, and incident management.

Minimum requirements

• 8+ years of professional hands-on software development experience
• 4+ years of experience leading software engineering teams
• Hands-on experience designing and building large scale distributed systems
• A track record of managing and mentoring junior and senior engineers
• Customer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome that benefits our customers.
• A track record of attracting and hiring top talents, and growing teams
• Demonstrated ability of defining & driving complex initiatives/projects across multiple teams
• Proven success with cross-discipline and cross-team collaborations.

Preferred qualifications

• Experience building and operating highly-scalable data-intensive services.
• Experience building and operating observability solutions, such designing/building telemetry collections, data transport and storage solutions and anomaly detection driven by machine learning models.