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Alma

Engineering Manager - Merchant Experience (Paris)

Paris , France

AI overview

Lead the Merchant Experience Team in delivering intuitive, scalable solutions while managing a team of engineers and collaborating across departments to enhance merchant interactions.

About the job

We are looking for an Engineering Manager to lead our Merchant Experience Team. Operating in a highly regulated industry, the team is responsible for building and maintaining the complete ecosystem that powers merchants' journey with Alma, from onboarding and compliance to daily operations, in-store payment experiences, and performance management.

You will lead a team of engineers (frontend and backend) working on mission-critical products that directly shape how merchants interact with our platform at every touchpoint. Your role will combine technical leadership, people management, and cross-functional collaboration to deliver high-quality, scalable, and intuitive merchant-facing solutions.

Your mission will include tackling challenges such as:

  • Building seamless merchant onboarding and KYB workflows that meet compliance requirements
  • Maintaining and evolving the merchant and admin dashboards as central hubs for operations
  • Enabling in-store payment experiences through POS and EPT integrations
  • Designing merchant analytics and steering tools to drive business performance
  • Implementing robust role-based access control (RBAC) and user management systems
  • Optimizing performance, security, and user experience across all merchant touch points
  • Enhancing user experience to drive higher conversion rates
  • Optimizing the product for robust performance

About the mission

As an Engineering Manager, your main responsibilities are:

Product Leadership & Development

  • Lead the design, development, and maintenance of the Merchant Dashboard and Admin Dashboard, ensuring high availability, scalability, and intuitive UX for merchants and internal teams
  • Oversee the merchant lifecycle management: onboarding (including Partner Onboarding API), KYB workflows, legal agreement management, account configuration, and off boarding processes
  • Drive the evolution of merchant performance tools: analytics, sales dashboards, exports, configuration interfaces that help merchants optimize their Alma setup
  • Maintain and enhance in-store payment solutions: POS tools and EPT (Electronic Payment Terminal) management and integration

Technical & Architectural Excellence

  • Collaborate closely with Product people (product manager and product designer) to identify merchant and operations teams' needs and lead workshops to define robust technical solutions
  • Champion authentication, authorization, and RBAC best practices across all merchant-facing and admin tools
  • Monitor performance and ensure compliance with security standards, delivering reliable experiences for merchants, sellers, and internal operations teams
  • Advocate for software quality through comprehensive unit, integration, and end-to-end testing strategies
  • Maintain technical consistency across dashboard architecture, avoiding fragmentation and technical debt

Stakeholder Collaboration & Documentation

  • Engage with internal business stakeholders (Risk, Ops, Legal, Sales teams) to understand merchant needs and translate them into technical requirements
  • Partner with the Legal team to implement and maintain legal document management systems
  • Develop and maintain internal and merchant-facing documentation to ensure smooth operations and integrations

Team Management & Culture

  • Build, mentor, and grow a team of frontend and backend engineers
  • Foster a culture of ownership, quality, and continuous improvement
  • Conduct performance reviews, career development conversations, and technical mentorship
  • Collaborate closely with the Product people (product manager and product designer) to identify merchant and our operations teams needs and lead workshops to define robust technical solutions
  • Engage with internal business stakeholders to understand merchants needs and help formulate integration requirements
  • Monitor performance, ensuring compliance with security standards and delivering a reliable experience for merchants and operations teams
  • Develop and maintain documentation, including public-facing resources, to make Alma’s integration process smooth for merchant customers

Our technical stack: Python, Docker, React, GCP, Kubernetes, Postgres, Redis, PubSub, Datadog.

What makes you the ideal candidate for our role?

  • Education: Bachelor’s or Master’s degree in computer science or a related field
  • Experience: 3+ years of relevant work experience with e-commerce platforms, payment solutions integrations, SDKs, or public APIs (internships and apprenticeships excluded), including an experience in managing engineers
  • Strong experience with full-stack development, particularly building complex dashboard applications and admin tools
  • Familiarity with API management platforms, API versioning and developer experience best practices
  • Comfortable with frontend technologies like reactjs, react native, angular, vuejs …
  • Solid understanding of relational databases, particularly PostgreSQL
  • Mastery of version control systems (Git) and familiar with continuous integration tools (GitHub CI)
  • Language: fluent in French and good level of English mandatory
  • You're methodical, possess excellent communication skills, with a proven ability to work effectively in cross-functional teams
  • Knowledge of Python and/or reactjs is a plus as our product API are written in this language!
  • Familiarity with KYB/KYC workflows, compliance requirements, or fintech/payment platforms is highly valued

About the Recruitment Process

  • Phone interview with Recruiter (30-45 mins)
  • Hiring Manager interview (60 mins)
  • Live system design interview (60 mins)
  • Take-home coding test, following by a remote feedback session (30 mins)
  • Team Fit interview (30 mins)
  • References Check
 Alma

At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers! That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted. Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction. For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk. For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away. We are the leader in France and are on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16 000 merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers. The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.

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