Engineering Manager- AI

About the Role

We are building AI-native, agentic products that redefine how customers interact with financial institutions across voice, chat, and digital channels. We are looking for a Hands-On Engineering Manager – Agentic AI Products who operates with an AI-first mindset, has deep backend systems experience, and is comfortable orchestrating multiple AI agents to ship production-grade systems.

This role requires someone who:

• Has built complex distributed backend systems
• Understands low-latency architectures (voice, telephony, streaming, chat)
• Is fluent in modern agentic AI engineering
• Thinks like a founder
• Leads by building
• Raises the engineering bar

You will architect, review, code, debug, and ship along with building your high performance engineering team.

What You’ll Do

1. Lead with an AI-First Engineering Mindset

• Drive AI-first thinking across product architecture and execution.
• Embed LLMs, multi-agent systems, and structured reasoning into customer-facing workflows.
• Champion agentic engineering principles across your team.
• Evaluate and adopt emerging AI capabilities pragmatically and responsibly.
• Raise the quality bar for AI-generated and human-written code alike.

2. Build and Orchestrate Agentic Systems

• Architect and implement systems that coordinate multiple AI agents with memory, planning, reflection, and tool use.
• Be hands-on in coding, agent loop design, evaluation, and reinforcement strategies.
• Design orchestration layers that convert AI reasoning into reliable execution.
• Build control frameworks around LLMs for grounding, safety, and deterministic behavior.
• Develop evaluation pipelines to ensure agents meet production standards.

3. Own Low-Latency, High-Concurrency Backend Systems

• Design distributed backend systems serving real-time voice and chat interactions.
• Optimize latency-sensitive systems across telephony, streaming, and API layers.
• Build event-driven architectures that handle high concurrency and fault tolerance.
• Implement state management and memory layers for conversational agents.
• Drive reliability, failover, and graceful degradation strategies.

4. Ship Production-Ready AI Products

• Ensure AI-generated outputs translate into robust, testable, production-quality code.
• Maintain high standards for observability, monitoring, and debugging.
• Build automation and testing strategies for agent-based systems.
• Ensure security, compliance, and safe handling of financial data.
• Create durable systems that scale with increasing AI complexity.

5. Operate Like a Founder

• Demonstrate extreme ownership across product, architecture, and delivery.
• Drive clarity in ambiguous problem spaces.
• Move quickly without compromising engineering rigor.
• Build and grow a high-performance team with bias to action.
• Set culture around accountability, urgency, and craftsmanship.

Required Qualifications

• 8+ years of backend engineering experience building distributed systems.
• Strong experience with low-latency systems such as:
• Voice / telephony platforms
• Real-time streaming systems
• Chat or messaging architectures
• 3+ years working with LLM-powered or AI-driven systems in production.
• Hands-on experience designing and orchestrating agentic workflows.
• Strong proficiency in Typescript and/or at least two backend languages (Node.js, Go, Java, Rust etc)
• Deep understanding of distributed systems, concurrency, and reliability.
• Experience managing engineers while remaining deeply hands-on.
• Experience deploying AI systems in cloud environments.

Strongly Preferred

• Experience building AI-native customer-facing products.
• Experience in Fintech or regulated environments.
• Familiarity with multi-agent architectures and reasoning frameworks.
• Experience with reinforcement learning or adaptive optimization loops.
• Experience building structured evaluation and monitoring for AI agents.

Who You Are

• You care deeply about engineering quality and raise the bar for everyone around you.
• You demonstrate AI-first approaches when solving problems.
• You move fast and take ownership beyond your scope.
• You operate with founder-level urgency and accountability.
• You build teams that execute with discipline and craftsmanship.
• You are comfortable orchestrating multiple AI agents to produce production-ready outcomes.

What Makes This Role Matters?

Agentic engineering is changing how products are built.

This role defines how:

• AI systems reason in real time
• Voice and chat agents operate under latency constraints
• Financial workflows become autonomous yet safe
• Multiple AI agents collaborate to produce deterministic, high-quality outcomes

You will lead the engineering effort that transforms AI from an assistant into a production-grade system embedded deeply into customer experiences.

We value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Palo Alto or San Francisco office hub and this is an -site role.

What We Offer

• 💡 100% paid health, dental & vision care
• 💰 401(k) match & financial wellness perks
• 🌴 Discretionary PTO + paid parental leave
• 🧠 Mental health, wellness & family benefits
• 🚀 A mission-driven team shaping the future of banking