About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

Role Description and Mission:

We are seeking a seasoned Software Engineering Manager who combines exceptional people leadership, strong execution discipline, and deep technical judgment. This role is critical to driving engineering excellence, owning team outcomes, and ensuring we deliver high-impact software with consistency and quality.

As a fully remote leader, you will excel at building trust, aligning distributed teams, and driving clarity, accountability, and engagement in a virtual environment. You should be equally comfortable coaching engineers, guiding system design discussions, earning cross-functional trust, and setting a high bar for leadership communication.

Key Outcomes:

Leadership & People Management

Build, mentor, and retain a high-performing remote engineering team (6–10 engineers).
Set clear expectations, ensure accountability, and foster a culture of ownership, trust, and continuous improvement.
Strengthen communication clarity and remote team engagement through effective rituals and leadership presence.
Elevate communication clarity and leadership presence, ensuring polished written and verbal communication across senior leadership, partners, and engineering teams.

Technical Direction

Guide system design, architecture decisions, and trade-offs for reliable and scalable SaaS systems.
Ensure strong engineering practices—code quality, testing, observability, operations, and incident readiness.
Provide technical context and review without needing to be hands-on daily.

Execution & Delivery

Own team commitments end-to-end—planning, prioritization, delivery, and meeting timelines.
Drive predictable execution and balance process with agility in a mature SaaS environment.
Communicate risks, status, and decisions clearly to both technical and non-technical stakeholders.

Cross-Functional Collaboration

Partner closely with Product, Design, QA, Security, and Operations to shape roadmaps and deliver high-impact outcomes.
Communicate proactively with stakeholders, offering transparency, crisp status updates, risks, and mitigation plans.

Skills, Education and Experience:

Minimum

8+ years software engineering experience, and 3–5+ years In Engineering Management role.
Proven experience delivering scalable, reliable SaaS products.
Strong understanding of system design, architecture patterns, APIs, and modern engineering practices.
Excellent communicator who can influence across functions and levels.
Demonstrated ability to lead, align, and motivate remote teams.
Ability to coach senior engineers and guide architectural evolution.

Preferred

Experience in a mid-to-large SaaS organization with a balance of process and agility.
Ruby on Rails experience.

Hiring In:

United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New Mexico, New York State, North Carolina, Tennessee, Virginia

The anticipated closing date to submit applications for this role is December 22, 2025.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$150,000—$200,000 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Family Support: Parental planning benefits to assist associates through life’s milestones.
Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Engineering Manager

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