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Nagarro

Engineer, ICSR Support

full-time Remote

AI overview

Support the administration of HaloPV and Argus systems in compliance with client SOPs and engaging in cross-functional collaboration while providing incident support.

REQUIREMENTS:

  • Total experience 1+ years.
  • Hands on working experience in Pharmacovigilance processes, including ICSR lifecycle.
  • Strong working experience in HaloPV, Argus Safety, or similar Pharmacovigilance SaaS platform.
  • Familiarity with ITSM tools such as ServiceNow.
  • Working knowledge of SQL / PL-SQL for basic data validation and checks.
  • Ability to follow defined procedures and work effectively in a regulated environment.
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

RESPONSIBILITIES:

  • Perform daily HaloPV/ Argus system administration activities as per approved Client SOPs and Work Instructions
  • Manage user access provisioning, modification, and deactivation in compliance with access control policies
  • Support basic workflow and configuration activities under supervision
  • Provide Level 1 incident and service request support using the Client ITSM tool
  • Conduct initial issue triage, data validation, and log collection
  • Coordinate with internal technical and functional teams for issue escalation and resolution
  • Maintain accurate operational documentation, ticket updates, and status reports
  • Assist in system validation documentation, audit artifacts, and compliance evidence preparation.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Nagarro

👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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