An important international company is looking for a Engineer with the following descriptions:
Language: Spanish and English
Remote work
It is essential that the resource has experience in support with end-user experience
· High level proficiency in Windows 7 and Windows 10
· Intermediate to high level proficiency in Apple Mac Operating systems
· Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and android operating systems and basic knowledge in Microsoft InTune.
· IMAC process Install, Move, Add and Change.
· IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).
· ITIL and Agile process (exposure to SLA, Ticketing system)
· Network troubleshooting and understanding TCP/IP.
· knowledge in Microsoft 365 architecture and Office 365 environment.
· Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture)
· Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,).
· Software deployment through SCCM.
· Manual software installation and troubleshooting.
· Handling and task prioritization.
· End-user experience
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