Engagement Manager (all genders)

Customer Relationship Management

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.

Customer Engagement and Ideation

• Explore and support customer-driven ideas, helping shape them into feasible solutions.
• Collaborate with customers to identify innovation opportunities and value-added services.
• Act as a liaison between customer stakeholders, including CXOs and senior executives, and internal technical or delivery teams.

Project and Delivery Support

• Work closely with project and delivery teams to ensure customer satisfaction during execution.
• Monitor progress, handle escalations, and ensure timely communication with all parties.
• Track performance metrics, report progress, and identify improvement areas.

Strategic Account Development

• Identify opportunities for upselling, cross-selling, or extending service scope.
• Contribute to account plans and engagement strategies to support business growth.
• Act as the face of Nagarro for existing customers and new prospects conversations with deep domain and organization understanding.

• Bachelor’s degree in Business, IT, Engineering, or a related field; Master’s degree is a plus.
• 5+ years of experience in customer engagement, account management, or project management in complex environments.
• Experience in the banking or financial services industry is a strong plus.
• Excellent communication, interpersonal, and negotiation skills, with the ability to engage effectively at all levels, including CXO.
• Strong organizational and time management skills, with the ability to manage multiple priorities in parallel.
• Proven experience working with large offshore and distributed delivery teams is required.
• Fluent German is a plus; strong English language skills are required.

Why working for us is great:

• Flexible Working Time - Always adapting to your current needs
• Flexible Working Place - In our Vienna office or at your Homeoffice anywhere in Austria
• Corporate Health - Because we care for you
• Social Events - We get together and have fun
• Unique Corporate Culture - In our hearts, not just talk
• The latest Technology - For the brightest minds
• Development Initiatives - Life long learning is not a cliché
• Modern Office - Where everyone feels welcome

Not enough? Click here for more information.

Gross monthly salary depending on qualifications, experience and salary model starting with € 4.500