End User Support Specialist

AI overview

Expand your IT support skills while assisting employees across 30+ locations in resolving computer and software issues, requiring some travel and collaboration with diverse teams.

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team.  This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe.

The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.  


Responsibilities

  • Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues.
  • Build and configure workstations as needed
  • Support all offices, some travel between offices will be required
  • On-call hours may be required
  • Perform other IT tasks as designated

Requirements

  • 3-5 years’ experience with desktop/end-user support
  • IT certifications desirable
  • Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS
  • Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps
  • Autodesk and Deltek experience desirable
  • Experience with Manage Engine suite of products desirable
  • Experience imaging machines prior to deployment, re-imaging upon equipment return
  • Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users
  • Strong organizational skills

Salary Range: $65,000 to $75,000
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Benefits

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

o   Flexible Work Schedule

o   Health/Dental Insurance

o   401k Plan with Employer Match

o   Short & Long Term Disability

o   Profit Sharing

o   Paid Time Off

o   Leadership Development Program

o   Fitness Reimbursement

o   Tuition Reimbursement

o   Referral Bonus Program

o   Wellness Program

o   Team Building Events

o   Community Service Events

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Flexible Work Schedule
  • Health Insurance: Health/Dental Insurance
  • Community Service Activities: Community Service Events

Buildings, energy, infrastructure, and environmental are what our teams are built for, but as a full-service engineering firm, being able to solve any challenge that’s put in front of us is what LaBella is known for. 1,500+ architects, engineers, planners, and construction managers working in more than 30 offices — from Rochester, New York to Madrid, Spain. But we’re characterized by more than our expertise: we win awards not just for our talent, but also for our ethics, employee culture, and growth.At LaBella, we empower our team with the kind of environment and opportunities that make the most of their talents. From our award-winning culture, to comprehensive training programs, to a flexible workplace, our talent is recognizing and building a home for yours. And since our firm has grown 25% every year for the last decade, you can bet there’s plenty of room to run.

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Salary
$65,000 – $75,000 per year
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