End User Services

We're looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3 and working on shifts.
In this role, you'll have the opportunity to develop your skills and take ownership of this site. We aren't just looking for someone to respond to tickets, but someone who wants to improve what we do and make sure everything is functioning effectively.
The role is a standalone role, supported by a team based throughout Europe but primarily in Switzerland and Spain, however we're a very friendly bunch so you'll feel part of the family in no time at all.

Key Responsibilities  

- PC & Laptop configuration (both Windows and Mac OS).
- Administering Active Directory (AD) & GSuite for Business.
- Investigating & fault finding hardware and software issues.
- Liaising with 3rd party providers to support hardware issues.
- Asset management.
- Software installation.
- Support call centre users with IP phones.
- Support the business with the mail posts (recycling, forwarding to the relevant department)

Skills and Experience 

We would like you to be competent and have previous experience in 

- Strong understanding of software development lifecycle and IT infrastructures.
- Previous experience of the 1st and 2nd line support.
- Experience with PC's and Laptops hardware maintenance.
- Mac Support Experience.
- Previous experience supporting onsite and offsite users.
- Previous experience supporting Printers and other peripherals.
- Experience of using IT ticketing software.
- Fluency in Spanish and English (any additional language is a big plus!).
- Proactive team player.
- Reliable.
- Self-motivated, tenacious problem solver.
- Active Directory.
- Google for Work Administration.
- Supporting Wi-Fi networks.

Desirable competencies

- Must be team-oriented, possess a positive attitude, and work well with others.
- Demonstrated strong and effective verbal, written, and interpersonal communication skills.
- Document the work in an organised manner.
- Accept and act on constructive criticism.
- Demonstrated effective time management and organisational skills.
- High attention to detail.

We would love to hear from you! Tell us about your skills and desires and together we'll find out if we can be a match. We always look at opportunities across the company to find the sweet spot where your profile and interests can meet our needs.

Submit your free-form request for our review.

We will review your request soon. If we see a potential match, we'll invite you to an introductory meeting. Normally we have two or three rounds of interviews before we can move on to contract negotiations.