Overview:

SageSure is assisting one of its independent insurance carrier partner Valence.

The End-User Computing & IT Support Administrator is responsible for providing frontline and Tier 2 support to a fully remote workforce operating in a cloud-only environment. This role focuses on user experience, endpoint support, identity access, and day-to-day operational support across Microsoft 365 and related security platforms.

This position plays a critical role in ensuring employees can work securely, efficiently, and without disruption. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting users in a modern, SaaS-based environment.

What you’d be doing:

Provide Tier 1 and Tier 2 support for Windows 10/11 devices, Microsoft 365 applications, and approved SaaS tools
Support users across Exchange Online, Outlook, Teams, OneDrive, and SharePoint Online
Assist with user account administration in Entra ID (Azure AD), including user creation, licensing, group membership, and access troubleshooting
Provision and support endpoints using Microsoft Intune, including:
Device enrollment and Autopilot support
Compliance policies and security baselines
Application installation and troubleshooting
Support remote users in a zero-trust environment, including:
Zscaler connectivity and access issues
CrowdStrike agent health and user impact troubleshooting
Proofpoint quarantine, phishing reports, and email delivery issues
Assist users with MFA, Conditional Access, and authentication issues
Support onboarding and offboarding processes for employees, including device setup and access validation
Escalate complex or security-related issues to Systems Administration or Security teams as appropriate
Document solutions and contribute to internal knowledge bases and support documentation
Maintain a high level of customer service while managing multiple requests and priorities

We’re looking for someone who has:

2–4 years of experience in IT support, desktop support, or end-user computing roles
Strong working knowledge of Windows 10/11 and Microsoft 365 applications
Familiarity with Entra ID (Azure AD) and cloud-based user administration
Experience supporting devices managed by Microsoft Intune
Ability to troubleshoot hardware, software, identity, and connectivity issues
Experience supporting remote or distributed workforces
Strong communication skills and a customer-first mindset
Ability to work independently while following documented procedures

Highly preferred candidates also have:

Experience in a cloud-only or Azure-first environment
Familiarity with security tools such as Zscaler, CrowdStrike, Proofpoint, and Qualys
Experience assisting with device migrations or tenant transitions
IT certifications
Experience working in regulated or security-focused environments

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

End-User Computing & IT Support Administrator

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