Enablement & Training Support Specialist

We are looking for a highly organised, tech-comfortable Enablement & Training Support Specialist to join our team on a six-month fixed term contract. This role supports the smooth delivery of partner enablement, internal enablement, and implementation readiness during a period of transition.

You will manage training operations, grade assessments, update content, coordinate materials, support workshops and Office Hours, and help keep documentation and assets up to date. If you enjoy structured work, clear processes, and supporting others through excellent organisation and communication, this role is a great fit.

Key Responsibilities

Training & Assessment Administration

• Manage training logistics, communications, and learner enrollments

• Track learner progress and maintain accurate completion records

• Grade enablement assessments using standard rubrics and guidelines

• Provide follow-up communication and support to learners

• Prepare agendas, templates, and materials for workshops and Office Hours

Enablement Content Support

• Update training decks, guides, and internal documentation

• Maintain quality and consistency across enablement materials

• Create simple training content (short videos, walkthroughs, how-to guides) based on outlines or demos

• Support uploading and maintaining content in Skilljar, Confluence, Drive, and partner portals

• Consolidate release notes and help ensure enablement content reflects product changes

Enablement Operations & Coordination

• Coordinate partner enablement activities and follow-up tasks

• Maintain shared documentation, checklists, templates, and readiness trackers

• Support housekeeping across Confluence, Drive, and shared internal resources

• Assist in preparing materials and logistics for bootcamps, demos, and internal enablement sessions

• Help ensure timely execution of operational tasks across the enablement team

• Track partner consultant certifications and follow ups
   

Implementation & Project Support (Light)

• Assist consultants with small setup tasks that follow clear SOPs

• Support provisioning of customer environments (adding subscriptions, activating users)

• Prepare materials for customer-facing sessions or internal project meetings

Required

• Experience in training administration, L&D coordination, enablement support, or similar roles

• Strong organisation and attention to detail

• Ability to manage multiple small tasks and follow structured processes

• Strong written and verbal communication skills (C1 English language skills required)

• Comfortable using SaaS tools and learning new systems

• Ability to create simple training content (basic video recording/editing, guides, slides)

• Able to work independently in a remote environment
   

Preferred

• Familiarity with HR tech, talent acquisition, or SaaS products

• Experience using LMS platforms (SkillJar, Docebo, or similar)

• Exposure to enablement teams, customer training, or instructional content

• Confidence using Google Workspace, Confluence, or similar collaboration tools

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.