Enablement Specialist

Journey Mapping: Partner with the Value Enablement team and key stakeholders to architect the ideal customer journey, focusing on maximum value realization.

Content Creation: Develop internal and external enablement assets—including decks, reports, and knowledge base articles—grounded in persona/positioning frameworks and engagement data.

Strategic Communication: Craft clear, compelling member communications in collaboration with Marketing, Security, and Customer Success teams.

Data-Driven Iteration: Analyze engagement metrics to refine resources and improve member outcomes.

Product Liaison: Act as a key stakeholder for Product teams to ensure seamless feature launches through in-app guides and training materials.

Feedback Loops: Facilitate internal and external feedback sessions to identify new opportunities for value creation.

Project Management: Manage the end-to-end lifecycle of enablement projects, from initial concept to final delivery.

6+ Years experience in Product Marketing, Enablement, and/ or Client Experience (SaaS experience preferred).

Strategic Content Creator: You don’t just "make things"; you build assets—communications, reports, and decks—that are specifically engineered to drive action and clarity for our members and teams.

Exceptional Narrative Skills: You can take technical security concepts and turn them into content that resonates for a non-technical executive.

Project Management: Ability to lead a project from "idea" to "execution" across multiple departments without losing track of the details.

Relationship Builder: Comfortable working across teams and interviewing clients and stakeholders to extract insights.

Nice to have: Cybersecurity experience, data analysis skills

Ability to work in a fully-remote environment. Travel 1-2x a year.