EN - Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in delivering outstanding service experiences. Your responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner, resolving customer issues and complaints efficiently while maintaining a positive attitude, and processing orders, forms, applications, and requests accurately. You will maintain detailed records of customer interactions and transactions, collaborate with other departments to ensure customer satisfaction, and identify and escalate priority issues to appropriate team members. Additionally, you will provide product and service information to customers and follow up on interactions to ensure complete resolution and satisfaction.

• High school diploma or equivalent; Bachelor's degree preferred
• 1-2 years of customer service experience
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Proficiency with computer systems, MS Office, and CRM software
• Ability to remain calm and professional under pressure
• Strong organizational and multitasking skills
• Empathy and patience when dealing with customers
• Flexible schedule availability, including weekends if required
• Team player with a positive attitude

We offer a competitive salary and comprehensive benefits package including health insurance, paid time off, and retirement savings plans. Our team members enjoy professional development opportunities, ongoing training programs, and clear career advancement paths. We are committed to creating an inclusive workplace that celebrates diversity and provides equal opportunities for all employees. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply and join our dedicated team.

Disclaimer

Sentient Lab is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We celebrate diversity and are dedicated to creating an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.