Employee Relations Specialist II

Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.  People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.  Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment What does it mean to be an Employee Relations Specialist II at GLS? The Employee Relations Specialist II serves as a key liaison between employees and management, ensuring a positive and productive work environment. This role is responsible for managing employee relations issues, promoting fair and consistent treatment of employees, and ensuring compliance with labor laws and company policies. The Employee Relations Specialist will handle employee concerns, resolve conflicts, and provide guidance on workplace policies and procedures. How will you drive value within the organization as an Employee Relations Specialist II?

Act as the first point of contact for employee relation issues, addressing concerns and facilitating conflict resolution

Conduct thorough investigations into employee complaints, including gathering relevant information, interviewing parties involved, and documenting findings.

Investigate complaints related to employee misconduct, harassment, discrimination, and other Title VII/workplace issues

Facilitate conflict resolution between employees and management, addressing interpersonal disputes and employee distress situations, including homelessness, threats of self-harm, and family emergencies

Advise managers and employees on company policies, workplace issues, and labor law compliance

Provide guidance to managers on disciplinary actions, performance improvement plan, and terminations

Manage involuntary separations by preparing for termination meetings, ensuring proper documentation, and completing all necessary closeout tasks

Handle HR related tasks related to terminations and offboarding, including drafting termination letters, uploading files, sending relevant emails, and submitting termination forms

Process and respond to unemployment claims, ensuring timely and accurate documentation

Prepare and participate in contested unemployment claim hearings, providing necessary evidence and supporting materials

Gather facts and prepare detailed responses to Equal Employment Opportunity Commission (EEOC) complaints.

Foster open and transparent organizational communication, ensuring that key business and human resources information is widely shared in a format and method focused on the needs of the employee

Participate in system-wide projects and/or processes that directly impact the ability to deliver exceptional service at all levels of the organization

Fulfill all compliance responsibilities related to the position. Identify opportunities for policy improvements 

What should you already know to be successful as an Employee Relations Specialist II?

Minimum of bachelor’s degree required

Minimum of (2) years’ experience of Employee Relations preferred

SHRM-SCP/CP or SHPR/PHR preferred

Excellent organizational skills with high attention to detail and demonstrated ability to effectively manage multiple conflicting priorities

Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness

Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, and interact at all levels within the organization

Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; Ability to quickly learn new computer applications as required

Demonstrated proficiency in organizing resources, establishing priorities, and driving results

Commitment to exemplifying the organizational core values and key competencies 

Employment Requirements:

Must be able to work at a desk/in a seated position up to 100% of the workday

Must be able to constantly operate a computer and other standard office equipment 

Must be able to talk and hear to exchange accurate information

Must have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

This position is full-time

This position does not require travel