Emergency Medical Services (EMS) Dispatcher - US hours (Remote)

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.

**This position requires flexibility, with 5 working days per week, spanning from Mon – Sun. It involves some shifts of up to 12 hours across 2 to 3 days and shorter shifts on the remaining days, totalling 45 working hours per week.**

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a remote role for South African Citizens only.

Duties may include:

• Answering incoming calls, administrative, non-emergency, and emergency
• Professional etiquette
• Promptly ascertain proper levels of response.
• Triage calls and enter data into computer system.
• Data Entry with critical attention to details.
• Constantly monitoring the dispatch system.
• Ensure units are en-route.
• Post moves in a timely fashion.
• Ensure other unites are within acceptable distance.
• Communicate appropriate routing instructions.
• Investigate and report all time exceptions.
• Complete and submit daily reports.

Requirements

• Experience in the Healthcare Industry experience will be beneficial
• Previous experience in dispatch or coordination will be an added benefit
• Customer service skills
• Ability to prioritize multiple tasks; ability to work independently and as a team member.
• Competent radio communication skills.
• Excellent English communication skills (written and verbal).

If you are not contacted within 14 working days, please consider your application unsuccessful.