Embedded GSOC Shift Lead

The EMEA GSOC is a part of an integrated global structure with standardized processes and systems. The EMEA GSOC will have specific responsibility for:

(1) the active monitoring & tracking of the security operations status of Company sites, security alarms and global events with potential impact on its personnel, assets and reputation;

(2) the timely response, escalation and documentation of incidents and events;

(3) Site admin support for daily business needs;

(4) Data analysis support to enterprise teams.

GSOC primary function is to provide 24/7 monitoring, mitigating and escalating of any physical risk that could potentially put the organisation's people and assets in danger. The main objective of the team is to ensure any physical risks are identified, mitigated or escalated at the earliest time reducing any risk to the minimum. This RFP relates to the provision of qualified personnel to work as Operators and Supervisors in the GSOC in Dublin, Ireland.

Requirements

Responsibilities

• Supervise and direct GSOC operators to ensure all tasks and monitoring/response activities are carried out efficiently and in compliance with standard operating procedures
• Ensure proper handover between shifts and maintain continuity of operations;
• Responsible for proof-reading, vetting, ensuring quality control, and approval of GSOC products;
• Lead the response to incidents, coordinating between operators, and other relevant entities, and escalating as required.
• Adapt to stakeholder requirements decisively by coming up with and giving direction to GSOC operators
• Liaise with internal stakeholders (e.g., EHS, HR) on global risk events and incidents.
• Provide training, guidance, coaching, and performance feedback to GSOC operators
• Participate in operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
• Perform the role of a GSOC operator, as needed

Requirment

• College degree or above / or min. 1 year GSOC experience in a supervisory/leadership role;
• Ability to communicate effectively with stakeholders at all levels, ensuring that critical information is delivered clearly and on time.
• Work proactively, with a strong sense of responsibility and security/safety awareness, and the ability to lead the shift during daily operation;
• Able to remain calm and professional under strong pressure, with strong decision-making skills, and able to provide guidance to operators in emergency situations;
• Solid verbal and written communication skills to lead a team effectively and ensure the accurate transfer of information across shifts.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, and incident/emergency response protocols.
• Ability to train and coach operators, including the conducting of drills