Email Support Representative

AI overview

Provide timely and accurate support to customers via email or chat, while identifying needs, upselling, and maintaining high service standards in a dynamic environment.

We are looking for an Email Support Reresentative to work with one of our clients.

Responsibilities:

Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Stay current with industry changes/trends to provide best in class service
Meet personal/team qualitative and quantitative targets

Requirements

At Least 2 years of customer service experience preferred but not required
Experience in email support role is an advantage
High School Diploma or equivalent
Required Knowledge, Skills and Abilities:
Able to respond to customer in a timely and accurate way via email or chat
With Good Communication skills
Basic computer and typing skills
Consistent attention to detail and quality
Customer focus and adaptability to different personality types
Strong time management skills
Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
Jeep Enthusiast/Automotive Experience a plus

Benefits

HMO with 1 free dependent upon hire
Life Insurance
Night Shift
20 PTO credits annually
Great Company Culture
Equipment provided by the company
Salary range : PHP 18,500 - 23,000