Email Support & Inbox Management Specialist - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients’ teams - delivering high-quality service with precision, efficiency, and a personal touch.

We’re currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented Email Support & Inbox Management Specialist to assist with shared inbox management and internal email processing.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (16:00 to 01:00 South African time - subject to change in accordance with daylight savings in the United States). 
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Duties & Responsibilities

• Manage a shared email inbox used by the internal team.
• Review incoming emails from external lending companies and route them to the correct brokers internally.
• Log relevant information into internal systems or databases.
• Loop in appropriate internal contacts to ensure follow-ups and responses.
• No external email communication or customer voice interaction - this role is strictly internal and email-based.

Requirements

• Excellent written and verbal communication skills.
• Strong reading comprehension.
• Exceptional logical reasoning and problem-solving abilities.
• Ability to analyze and categorize different types of email inquiries and act accordingly.
• Sound judgment and the ability to apply past learning to similar new scenarios.
• Basic proficiency with computer systems.
• Comfortable navigating MS Office and Outlook.
• Ability to learn new systems and follow structured workflows.
• Background or familiarity in finance or accounting will be advantageous but not essential.

If you are not contacted within 14 working days, please consider your application unsuccessful.