(Elite) Match Analysis Support Specialist

Your Role

As a (Elite) Match Analysis Support Specialist at Hudl, you'll work directly with customers across the WNBA, NHL, NBA and NCAA, answering any questions they might have via phone, email and other channels. You'll utilize your background to help customers successfully use our top-of-the-line products, particularly Hudl Sportscode. You'll join a support team whose mission is to make our customers’ lives easier.

Your responsibilities will include: 

• Communication. Whether by phone, email or in person, you’ll collaborate with video coordinators, coaches and analysts to ensure they’re making the most of Hudl’s products.
• Expertise. We’ll help you quickly level up your knowledge about our products, then use that know-how to help customers level up their workflows to develop, improve and achieve their goals.
• Being a team player. We’re all about people, and that starts with our team. Helping our diverse, global team grow and learn is a role we all play.

This role will be required to work out of our Lincoln headquarters 3 days per week, so we’re only considering candidates who live near or are willing to relocate to one of these locations.

Must-Haves

• Experience. Proven experience with Performance Analysis Software: You have significant experience using Hudl Sportscode (or industry equivalents like Catapult MatchTracker or Dartfish) within a professional or collegiate sporting environment.
• A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
• A people person. You want to work directly with our users to help them achieve their goals, and you’re comfortable relaying solutions with a human touch.
• Flexible. You show composure and resilience in a fast-paced, ever-changing environment.
• Product Knowledge. You have direct experience working with at least one product within our elite match analysis products. You’re also familiar with Hudl’s other products, and can navigate the problems our customers have with our hardware and software.

Nice-to-Haves

• Deep working knowledge of a particular sport. Expertise in our products is a must, but an understanding of sports would help you connect to customers when describing use cases and workflows.
• Additional career depth. In addition to working with Hudl Sportscode, experience in areas like coaching, analysis and data could help you level up quickly.
• Service experience. The way we speak and interact with customers matters. A previous role in a customer setting would ensure you know how to present information in various situations.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation