About Assistantly
Assistantly places elite Unicorns into high-performing client environments where expectations are clear, the bar is high, and the support is real.
This role is part of Assistantly’s sourcing and endorsement process — meaning you are placed directly with a client who values strong execution, good judgment, and proactive partnership. You’ll have ongoing coaching, clear standards, and a dedicated Success Manager behind you so you can focus on doing excellent work and growing in the role.
This isn’t freelance or temporary work. It’s a long-term career pathway designed for impact, stability, and advancement.
About the Role
The client is the Chief Executive Officer of a Southeast US multifamily property management company overseeing a portfolio of communities across the region. The environment is fast-moving, performance-driven, and built around occupancy, responsiveness, and resident experience.
Leads matter. Speed matters. This CEO expects new inquiries to be contacted immediately. The goal is sub-60-second response times after ramp-up. This role is critical to protecting revenue, maximizing tours, and driving conversion.
You own the lead response pipeline end-to-end: first contact, qualification, tour coordination, documentation, and reporting. Property teams rely on clean handoffs and accurate notes. Leadership relies on daily visibility into performance metrics.
Requirements
- Own the full lead response and tour booking process across the property portfolio.
- Respond to new leasing inquiries within sub-60 seconds through immediate outbound calls and texts using the client CRM
- Handle inbound calls and text inquiries, answering questions about pricing, availability, amenities, and application processes
- Qualify prospects by identifying move-in timelines, budget, preferred unit type, and household needs
- Match prospects to appropriate communities based on availability and criteria
- Book property tours through per-property online scheduling portals or coordinate live with on-site property contacts to confirm availability
- Maintain detailed call notes, lead status updates, and next-step documentation inside the CRM
- Track daily activity including response times, outbound attempts, tours scheduled, and conversions
- Generate daily KPI summaries for leadership visibility and performance tracking
- Ensure clean, accurate handoff to property teams for confirmed tours and qualified prospects
Non-Negotiables
- 3+ years of appointment setting, inside sales, or customer service experience, preferably in real estate or multifamily leasing
- Clear, neutral-accent English with strong verbal communication suited for Southern US market conversations
- Proven ability to maintain urgency and achieve sub-60-second initial response times after a 30-day ramp period
- Full-time availability (40 hours per week) aligned with EST schedule
- Hands-on experience working inside CRM systems for call/text outreach, activity tracking, and detailed documentation
- Experience using online scheduling portals to book appointments with high accuracy
- Comfort coordinating directly with on-site property contacts to secure confirmed tour times
- Strong documentation discipline and consistency in logging call notes and lead updates
- Ability to maintain a natural, unscripted conversational tone while following company guidelines and conversion standards
Benefits
- Competitive salary
- Paid US holidays
- Paid wellness days
- Health & wellness allowance
- Monthly profit sharing
- AI, Operations, and Leadership upskilling
- Dedicated Success Manager and long-term placement support
