Education Operations Specialist

About The Team

As a member of Noah Medical’s Education team, you will be responsible for the support in execution of customer education, implementation of Galaxy technology education content and create programs for targeted customers. Operations Specialist will partner with field teams and corporate education training programs. The position will provide clinical, technical education and expert consultation to facilitate broad adoption of the technology. Responsibilities include communication, content design development and assisting in training events for the Education Department. This candidate has an opportunity to leave an educational imprint on revolutionizing the world of medical robotics in the oncology space. 

This is an exempt position based in Sunnyvale, CA office with up to 30% travel to assist Education team on events, run remote hands-on demonstrations, run training labs and attend internal meetings. Outside of normal business hours are expected as key stakeholders are located across the United States.  Candidate is an individual contributor role reporting to the Director, Sales and Medical Education.   

A Day In The Life Of Our Education Operations Specialist at Noah Medical

• Deliver exceptional clinical and technical education on medical device during clinical procedures 
• Maintain education expertise on product to lead a diverse group of internal customers (i.e. sales, marketing, clinical engineering and product development), and external customers (physicians, facility staff, agency, vendors)
• Assist the Education team as a course facilitator and presenter for various internal sales and physician education programs, sales meetings and national events
• Deliver confidence in preparing and managing cadaveric specimen, or lung models in a training lab environment
• Own aspects of education logistics, communications, workflow processes and team operations 
• Coordinate logistics for MedEd Events with physicians, sales, and internal partners 
• Own internal and external education communications
• Manage education documents, technology platforms (ie LMS, Arena, and review submissions) 
• Lead meetings to take minutes, establish accountability to meet deadlines
• Update and manage education tools and calendar of events
• Own organization and operations of database systems  
• Responsible for equipment management, inventory, budget tracking and calendars
• Routine upkeep of shared resources
• Create documents, presentation slides, spreadsheets, and maintain databases
• Own training lab logistics, planning and assist in the lab utilizing the Noah equipment and support equipment for training 

About You

• Bachelor’s degree in Business, Logistics, Operations, Education, or Communication  

• 2+ years medical or clinical training experience with a healthcare, life sciences, and/or medical device company preferred 

• 2+ years experience working with digital tools, learning platforms, project management systems 

• 1+ years experience in managing small customer or collaborative events  

• 1+ years of project management experience, a plus 

• In-depth understanding of technical concepts to build learnings 

• Ability and willingness to work directly in our clinical training lab and cadavers 

• Strong proficiency in Microsoft Office or Google Suites 

• Proficiency in design, development and management of content (Jira, Articulate, Canva, LMS platform), a plus 

• Flexibility to work outside of normal 8-5pm EST business hours, including weekends due to conferences and hands-on education events 

• Ability to lift up to 30 pounds 

• Must be eligible to work in the U.S. 

Behaviors/Knowledge: 

• Life-long learner 

• Must have a positive, highly motivated, act with urgency attitude 

• Strong work ethic to be independent in a growing fast-pace start-up company environment  

• Independent thinker, curious innovator  

• High proficiency in communication, written and verbal skills 

• Must have time management, planning and prioritization skills 

• Proven successful project management on time with quality results 

• Exceptionally organized with strong attention to detail   

• Collaborator - team player with a good attitude 

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