eCommerce Sales and Marketing Coordinator

The Coordinator is responsible for the efficient execution of back-end processes that support our eCommerce platforms. This role is heavily focused on operational excellence, ensuring accurate product listings, maintaining high-quality product descriptions, and facilitating seamless communication between the warehouse, customer service, and webstore teams. Success in this position requires a proactive approach to problem-solving, attention to detail, and a commitment to delivering exceptional customer experiences through operational support. Essential Functions

Collaborate with manager to oversee and optimize Shopify stores, product pages, and site content to improve user experience and increase sales.

Collaborate with manager to plan and manage weekly product drops, promotions, and collaborations across multiple brands.

Independently oversee the daily customer service requests for the eCommerce platforms.

Actively engage with customers via email to resolve escalations, build relationships, and identify opportunities for additional sales or retention.

Communicate timely with the eCommerce, warehouse, and upper-level management teams when issues, new trends, and resolutions arise.

Develop and improve new customer service processes for the eCommerce sites.

Job Requirements

Associate degree is preferred.

One to two years' experience in a comparable position.

Shopify or e-commerce experience is preferred.

Strong customer service orientation and communication skills.

Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Attention to detail (critical for writing/editing and grammar with content posting to live site.)

Ability to multi-task in a fast-paced, deadline driven environment.

Self-motivated with ability to work independently and be a team player. 

Superior time management, organizational and negotiating abilities.

Ability to be creative and problem-solve.