Ecommerce Manager

Company Overview

Rapsodo is a global sports technology company that develops data-driven performance and analytics solutions for athletes and coaches. Founded in Singapore, the company combines advanced hardware, computer vision, and software to deliver professional-grade tools across sports such as baseball, softball, and golf.

Rapsodo supports athletes of all levels—from amateurs to professionals—by providing real-time data and insights to improve performance. The company has a strong global presence with offices across the United States, Asia, and Europe, and works with leading teams, organizations, and training facilities worldwide.

Role Purpose

Rapsodo is seeking a detail-oriented and driven Ecommerce Manager to support the growth of our ecommerce business across international markets, based in our Kuala Lumpur office.

You will be responsible for managing and improving performance across key platforms such as Amazon, Coupang, Shopee, Rakuten, and other regional channels, ensuring a strong and consistent Rapsodo presence across markets.

As we continue to expand our international business, this role offers the opportunity to contribute to building and strengthening our ecommerce strategy, operating processes, and execution across regions.

In this role, you will balance both strategic thinking and day-to-day execution—translating business priorities into localized plans, adapting approaches based on regional needs, and working closely cross-functionally to support growth.

Key Responsibilities

1.      Commercial Ownership

• Own revenue performance, margin contribution, and forecast accuracy across platforms
• Drive profitable growth while aligning with broader regional and global commercial strategies
• Ensure pricing integrity while adapting to local market dynamics, competitive pressures, and currency fluctuations
• Partner cross-functionally to prevent channel conflict and maintain a cohesive go-to-market approach
• Deliver clear, data-driven performance reporting across markets

2.      Marketplace & Regional Strategy

• Develop and execute strategies tailored to platforms such as Amazon, Coupang, Shopee, Rakuten, etc.
• Collaborate closely cross functionally to align marketplace plans with broader regional objectives
• Integrate product launches, campaigns, and partnerships into execution
• Provide feedback loops to the international team on regional performance, customer insights, and market opportunities

3.      Localization & Regional Adaptation

• Translate global ecommerce and brand strategies into region-specific execution plans
• Adapt promotions, content, and assortment based on local consumer behavior, competitive landscape, and platform dynamics
• Ensure cultural and language relevance across all customer touchpoints
• Balance global consistency with local optimization — knowing when to standardize vs localize
• Continuously test, learn, and iterate strategies by region to drive performance improvements

4.      Operational Excellence

• Maintain listing health, compliance, and account standing across all platforms
• Proactively manage risks including suppression, delistings, and policy violations
• Align inventory planning with regional demand, lead times, and promotional calendars
• Ensure advertising and promotional activity aligns with inventory realities

5.      Conversion Optimization

• Optimize listings, pricing, and promotions to improve conversion rates
• Improve ratings, reviews, and overall brand presence within each platform
• Ensure content consistency while adapting to local language and cultural expectations

Requirements

Role Qualifications

• Bachelor’s Degree required

• 5-7 years of experience in e-commerce or marketplace management (international experience strongly preferred)
• Experience managing multiple marketplaces (Amazon + regional platforms preferred)
• Demonstrated ownership of revenue and performance across digital channels
• Familiarity with regional marketplace dynamics
• Strong analytical and problem-solving skills
• Highly organized, detail-oriented, and execution-focused