eCommerce Business Analyst

eCommerce Business Analyst
Milwaukee, WI (OR, work remotely anywhere in the U.S.)

Company Overview
Brilliance Business Solutions creates eCommerce solutions for manufacturing and distribution companies using primarily Microsoft technologies. BBS believes innovative web-based solutions enable manufacturers and distributors to grow. In business since 1998, Brilliance specializes in meeting a manufacturing company's unique needs. We understand the distribution challenges and share in our customers’ excitement in pioneering new ways to solve productivity problems with web technology.

Position Overview
Brilliance Business Solutions is seeking an eCommerce Business Analyst who has a talent and a love for data and software design. In this role, you will help our customers meet their business goals by enabling them to sell their products online. You will coordinate efforts to define, design, and implement eCommerce solutions for our customers. This role reports directly to the Director of Product and Project Management.  If you are looking for a chance to operate with authenticity, integrity, passion, and a commitment to make a difference, Brilliance may be the place for you.

What Makes This a Great Opportunity

• Be part of a growing company set apart by a strong collaborative culture driven by clear core values. 
• Ability to make an impact quickly with diverse work in a small, professionally-managed, no frills work environment.
• Join a company where your talent will be recognized and rewarded, and where personal and career development is valued.
• Located in the heart of Milwaukee near many great restaurants and entertainment options.
• A benefits package that promotes a healthy work/life balance.

 
Brilliance Business Solutions – Core Values

• Accountable for Excellence
• Driven
• Responsive
• Wholehearted
• Trust through Healthy Conflict
• Learners

Essential Duties & Responsibilities

• Participate in a project discovery to determine project scope, feature requirements, and estimates
• Define acceptance criteria, functional and technical specifications
• Write functional specifications that accurately reflect the customer's needs and are easy for the development team to understand.
• Define data models to organize data storage and create integration processes based on user requirements
• Support design elements by assisting with wireframes and/or mockups that communicate visual requirements and design to the customer and the development team.
• Collaborate with team members and customers to gather requirements, define project scope, and ensure timely, high-quality completion of work.
• Become an expert and possess the ability to train others in the applications we support and develop.
• Create and execute test plans to verify functionality and minimize release issues.
• Participate in recurring meetings with clients to report progress, demo new application features, and address questions pertaining to the functionality of the application.
• Assist with creating project timelines and project team scheduling. 
• Manage projects implementing eCommerce solutions for our customers so well that they become raving fans!

Education and Work Experience

• 5+ years’ experience as an IT business analyst, product owner, technical analyst, or related role.
• Experience writing functional and/or technical specifications.
• Experience working with customers on gathering requirements.
  
• Experience with BigCommerce and/or other SaaS eCommerce platforms.
  

Successful Candidates

• Are highly detailed and love planning.
• Enjoy a role where they can help out in many different ways.
• Love learning new things and staying abreast of technology trends.
• Can operate independently with little oversight.
• Dream up creative ways to solve problems and do “whatever it takes.”
• Are trustworthy, optimistic, and conscientious.
• Live a balanced life, have a healthy attitude for fun, and are driven to serve others.

Preferred Skills

• Bachelor of Science (BS) degree in Information Systems
• Experience with CMS or eCommerce platforms
• Basic knowledge of HTML & CSS
• Experience building wireframes using PPT, Mockflow, etc.
• Google Analytics experience
• Basic understanding of Google Tag Manager, Webmaster Tools, and PPC or AdWords
• Experience with Agile methodology
• Experience with Episerver, BigCommerce, Insite, Optimizely
• Experience with Quality Assurance and testing
• Project management skills

Benefits

• Medical, Dental, and Vision Insurance, 401k
• Up to 12 days of PTO, plus 9 floating holidays and 5 sick days
• Flexible work hours and scheduling, including remote work
• Company-paid parking (in Milwaukee)
• Casual work environment
• Paid Parental Leave after 1 year of service
• PTO for quarterly community service events organized by Brilliance

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Brilliance Business Solutions is an equal opportunity employer and recruitment services provider and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.