Join our team and be part of the continued success of Bali’s Largest Integrated Resort.
We offer exciting career opportunities for individuals with the qualifications and experience for a E-Commerce Manager to work with our Sales & Marketing team in the finest 5-star Luxury Resort in Bali.
Summary of Responsibilities
- Monitor legal and regulatory changes affecting e-commerce and digital trade, and ensure timely updates to business practices.
- Develop and execute e-commerce strategies to optimize traffic, conversion, customer experience, and revenue growth.
- Oversee day-to-day operations of online sales channels (website, marketplace platforms, apps).
- Develop, implement, and maintain compliance policies and procedures in line with local and international regulations (e.g., consumer protection, data privacy, digital payment regulations, anti-fraud measures).
- Oversee data protection, cybersecurity standards, and GDPR/PDPA or equivalent compliance.
- Train staff on compliance requirements and ethical e-commerce practices.
- Manage regulatory filings, certifications, and reporting related to online business activities.
- Monitor performance metrics (sales, customer satisfaction, returns, fraud rates) and provide regular reports to management.
- Ensure compliance of online content, product listings, promotions, and digital advertising with legal standards.
- Manage relationships with payment gateways, online marketplaces, and regulatory agencies
Requirements
- Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage
- Exceptional communication skills and positive attitude
- Knowledge of current trends in Hospitality and E-Commerce
- Meticulous, result driven, organized and detailed oriented person
- Confident user of PMS, Channel Manager, OPERA and OTA system
- Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage
- Bachelor's degree in Hospitality, Hotel Management, or other relevant fields
