E-commerce Business Development Executive

E-commerce Business Development Executive – Mid Market

Please note that this role will be located at our London office in Bevis Marks on a full time basis.

Are you a dynamic sales professional with a track record of selling e-commerce solutions to the hospitality and or retail verticals and a drive for excellence? Join a team that is revolutionizing merchant payments acceptance across Europe. As a Business Development Executive for Viva.com, you will be at the forefront of cutting-edge payment solutions, enabling businesses to thrive in the ever-evolving market.

Apply now to embark on a journey of professional growth and success with viva.com!

Why viva.com?

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go. 

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale. 

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance. 

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease. 

What you will do:

As E-commerce Business Development Executive – Mid Market you will be responsible for identifying, developing, and closing new business opportunities for omni-channel merchant acquiring solutions enabling merchants to accept in-store and online payments from their customers. You will target merchants with a card turnover of £2million+ per annum, for your allocated vertical. You will use a needs-based (MEDDPICC) sales process to understand the merchants' challenges, goals, and preferences, and propose tailored solutions that meet their requirements and add value to their business. You will also build and maintain long-term relationships with the merchants, ensuring their satisfaction and loyalty.

Key Responsibilities:

• Managing the whole sales cycle from prospecting to closing, using various channels such as cold calling, referrals, networking, and online platforms, utilising the MEDDPICC sales process;
• Develop your online and offline payment solutions knowledge to be considered a subject matter expert;
• Conduct discovery calls and meetings with potential merchants, using effective questioning and listening skills to uncover their needs, pain points, and objectives through the MEDDPICC sales process;
• Present and demonstrate the features and benefits of the merchant acquiring solutions, using relevant case studies, testimonials, and data;
• Handle objections and concerns, and provide solutions that address the merchants' needs and expectations;
• Negotiate and close contracts, ensuring compliance with the company's policies and procedures;
• Build and maintain strong relationships with the merchants, and identify opportunities for cross-selling and upselling other products and services;
• Update and manage the sales pipeline and CRM system, and report on the sales activities and results;
• Act as the customer relationship owner to ensure delivery on customer expectations efficiently and within timeframe commitments to ensure their satisfaction and retention;
• Collaborate with internal teams and coordinate activities such as delivery support, after-sales support and service;
• Collaborate with the internal colleagues, such as marketing, product, and operations, to provide feedback and insights on the market trends, customer needs, and competitive landscape;
• Attend and participate in sales meetings, training sessions, and events as per the requirements of the business;

Requirements

Skills and Qualifications:

• Proven sales hunter with experience and track record of achieving sales targets and company objectives.
• Vertical sales specialism of e-commerce online sales solutions within Hospitality and or Retail;
• Highly motivated and results-oriented, with the ability to work independently and as part of a team;
• Highly adept sales skills and of using needs / solutions based sales process;
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with the merchants;
• Strong presentation and demonstration skills, with the ability to convey complex information in a clear and compelling way;
• Adaptable and flexible, with the ability to handle multiple tasks and changing priorities;
• Analytical and problem-solving skills, with the ability to identify and resolve issues;
• Proficient in using CRM systems and MS Office applications;

Advantageous:

• Experience of selling merchant acquiring or payment solutions.

Benefits

• Highly competitive salary
• Sales bonus of upto 18 monthly salaries per annum based on individual and company performance;
• Private medical health insurance;

• Car / Mobility allowance (for use of own vehicle);
• Mobile phone and laptop allowances;

• Fuel and parking expenses;
• We work in an open, transparent working environment that actively promotes ingenuity and team work;
• You will be fully trained and continuously supported;
• Working in an international fin-tech company with a large cultural diversity;
• A fast paced and collaborative working environment;
• Motivated and dynamic colleagues;
• Work with the latest in payments acquiring technology;
• Opportunity to grow progressively in your domain;